Strategic Partner Manager

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services.
How you will contribute
You will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers. In addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion. You will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Shared services in a global environment
• Building and maintaining effective partnerships with internal stakeholders and suppliers
• Customer service and effectively leading relationships with demanding customers
• Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills
• Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations
• Using data to make recommendations and decisions
• Key performance indicators, managerial reporting, forecasting and budgeting

More about this role

• Enables MDS' portfolio of strategic and critical partners to successfully service the MDS organization throughout the E2E engagement cycle.
• Through implementation of the Partner Excellence Program, the SPM team takes a holistic approach to manage our Strategic & Critical Operational Partners as an eco-system and build strategic partner management CoE through fit-for-purpose initiatives, activities and support
• Enable value-based partnerships through partner eco-system approach based on relevance to MDS strategy and objectives and categorization of the Strategic Partner Profile.
• SPM as "chief of staff" and trusted relationship driver enabling strong, mutually beneficial relationships across all stakeholders within the Partner eco-system, supporting genuine investment on both sides.
• SPM expertise and advice in de-escalation of issues and mediator in problem management, preventing impact on performance, costs, and compliance.

What you need to know about this position:
In order to Improve management of complex MDS Strategic Partner relationships, ecosystem and programs the Strategic Partner Manager will:

• Provide an ecosystem of relationship management expertise & supporting programs, elevating partner's performance & executional excellence
• Creating a platform for dialogue and opportunity for both Partner & MDS mutually beneficial outcomes.
• Act as Strategic Partner Lead for certain set of Strategic Partners.
• Drive effective partner value, continually assessing and evolving Partner Excellence utilizing all tools under the PEP program umbrella.
• Deploy a "fit for purpose" governance, set up forums and leadership-level contacts with strategic partners, incl QBRs, Performance Reviews, Commercial Councils and Top-to-Top level meetings as appropriate
• Build partnership and close collaboration with the MDS Partner Sponsor, Product Service Ops Manager and relevant stakeholders in the Product/Platform teams for the selected partners
• Ensure implementation and deployment of the various sub-Programs under the holistic Partner Excellence Program (PEP) umbrella.
• Cultivate and maintain strong relationships with strategic partners, serving as the primary point of contact.
• Support the Global Strategic Partner Management Lead in the JBP Program Process (Joint Business Planning) for Top Tier Strategic partners as applicable.
• Collaborating with MDS leads, Procurement, Finance, Tax, Legal to enable robust relationship governance.

What extra ingredients you will bring:

• A desire to drive your future and accelerate your career and the following experiences, skills and knowledge:
• Ability to develop effective partnership with internal and external stakeholders to drive Partner Excellence; must be a good team player and know how to build his/her own network with guidance.
• Highly structural approach and relevant (C.I. and process) analytic expertise in order to identify issues, develop frameworks & methods and support practical deployment.
• Energy and ability to energize others and have excellent communication, presentation, training and interpersonal skills.
• Creative, flexible, and solution-oriented and results-focused.
• Ability to navigate ambiguous situations and bring clarity, with a mindset of building repeatable processes for the future.
• Ability to quickly synthesize complex ideas, align them with business priorities.
• Ability to leverage digital tools and platforms to effectively build and manage relationships with partners and stakeholders
• Interest in technology and industry fluency preferred.
• At least 5-7 years' experience in a vendor management or strategic partnership development role.
• Proven capability to leverage Stakeholder engagement and the ability to work with colleagues from operations up to senior level

Education / Certifications:

• University degree in Finance, Business Management, or similar discipline
• 6-8 years business related experience, preferable in an IT, Shared Services, Procurement or BPO environment

Job specific requirements:

• Experience of working in a global business services environment or internal service delivery
• Progressive Work Experience in IT and or BPO Outsourced environment in Vendor Mngt, Project Management, Process improvement, C.I., TPM, or other quality programs.
• Experience in complex organizations and matrix reporting relationship.
• Demonstrate a strong understanding of commercial considerations.
• Strong project management with hands-on-delivery of end-to-end improvement projects, preferred Certified Green Belt or PMO certification
• Technical Work Experience (MS Project, PowerPoint, Excel, collaboration tools like SharePoint)

Travel requirements: Minimal
Work schedule: Global
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Relationship Management
Global Business Services