Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
1. Responsibilities
- Monitor the overall health of assigned clinical trials during the study conduct phase, ensuring projects meet operational, technical, and client expectations.
- Track issues raised through helpdesk and technical support teams, ensuring timely resolution in compliance with established SLAs and escalating as needed.
- Identify and analyze trends in site and participant activity, sharing actionable insights with clients to improve study outcomes and operational efficiency.
- Manages project scope, timelines and financial oversight, including submitting and approving timecards (as applicable) and ensuring the project remains within budget.
- Maintain critical project documentation, including risk logs, decision logs, and meeting minutes, ensuring all records are accurate, up-to-date, and audit-ready.
- Manage financial and contractual aspects of the study, including budget tracking, monitoring scope changes, and supporting contract amendments as necessary.
- Conduct regular reviews of project metrics and progress, proactively identifying potential risks or deviations and developing mitigation plans to ensure study continuity.
- Serve as the primary point of contact for study conduct-related updates, fostering transparent communication with clients and internal stakeholders.
- Collaborate with cross-functional teams, including tech support, data management, and client operations, to ensure alignment on study objectives and resolution of operational challenges.
- Organize and lead periodic client meetings, providing updates on study health, issue resolution, and operational insights while ensuring alignment with client expectations.
- Drive process improvement initiatives by analyzing lessons learned and incorporating feedback from clients, sites, and participants into future study conduct practices.
- Other duties as assigned.
2. Experience
- 6+ years of experience or a combination of education and experience in clinical trial management or a related operational role within the healthcare or software industry.
- Proven ability to manage the study conduct phase for multiple simultaneous projects, balancing operational demands and strategic oversight.
- Experience in issue tracking, SLA adherence, and working with helpdesk or technical support teams.
- Knowledge of clinical trial lifecycle phases and regulatory compliance requirements.
- Familiarity with electronic Clinical Outcome Assessments (eCOA), Decentralized Clinical Trials (DCT), and related mobile health technologies.
- Strong understanding of site and participant engagement challenges during study conduct phases.
3. Skills
- Operational Excellence: Ability to manage multiple studies simultaneously, ensuring consistency and high-quality delivery across projects.
- Problem-Solving: Proactive in identifying and resolving operational challenges to maintain study health and client satisfaction.
- Documentation and Organization: Exceptional attention to detail in maintaining risk logs, meeting minutes, and other critical documentation.
- Client-Focused Communication: Skilled in presenting insights and updates to clients, fostering trust and partnership.
- Technical Acumen: Familiarity with project tracking tools, helpdesk systems, and data visualization for trend analysis.
4. Education, Certifications, Licenses
- Bachelor’s degree in Life Sciences, Health Informatics, or related field.
- Certifications in project management (e.g., PMP) or clinical research (e.g., ACRP, SOCRA) are a plus.
5. Travel Requirements
- Limited travel may be required to support client or operational needs.
At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.
Flexible Work
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Remote from the start, we believe in a flexible employee experience
Compensation
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Competitive base salaries
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Annual performance-based bonus
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Stock options for employees, aligning personal achievements to Medable's success
Health and Wellness
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Comprehensive medical, dental, and vision insurance coverage
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Carrot Fertility Program
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Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
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Wellness program (Mental, Physical and Financial)
Recognition
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Peer-to-peer recognition program, celebrating achievements and milestones
Community Involvement
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Volunteer time off to support causes you care about
Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].
