At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About the role...
As a M1(Supervisor, Business Process Operations) at Iron Mountain, your primary responsibility
is to manage large scale customers, complex digitization operations at customer site and IMI
facilities, supervise and manage KRAs of a reporting team below working with ground staff, plan
optimized modus operandi for projects adhering by the SOP, doing POC (Proof of Concept) and
assisting vertical leads in attaining monthly, quarterly, annual goals and budgets. You will be
largely serving as a bridge in between Key Account Managers and Ground Delivery Team to
ensure best quality deliverables and timelines, as specified.
You should have a keen understanding on the scope of automation, integration of advanced
technology, market trends on optimizing TMS (time and motion study), and smart productivity by
reducing manual intervention.
Qualifying Criteria...
- Target oriented and self motivated team player with deep understanding of scanning,
digitization, metadata, DMS (Document management system), workflow management
and automation of repetitive tasks.
- Must have previous experience of handling large scale judiciary projects.
- Must be well versed in Malayalam.
- Trade experience of minimum 5-7 yrs engaging team size of 50-100.
- Experience in contributing to AOP, GP optimisation, project costing, RFP validating will
be an added advantage.
- Educational background: Graduate is must, MBA in Operations will be preferred.
- Should have core knowledge of production scanners, market trends on scanning devices
with minimum workable exposure of server handling.
- Must be a customer oriented manager striking optimum balance between specified and
agreed SOP with best standard practices of the digitization industry.
- Deep understanding of Google Sheets, Docs, Presentation and MIS reporting with
Google Data Studio will be an added advantage.
- Knowledge of the competitive landscape for the trade will be appreciated.
