Primary Functions
· Application Support: Provide technical support for healthcare applications, troubleshoot issues, and
ensure timely resolution to maintain client satisfaction.
· Customer Training: Develop and deliver comprehensive training programs for end-users to maximize
the effective use of applications.
· Customer Support: Serve as the primary point of contact for client inquiries, offering exceptional
customer service and technical guidance.
· Documentation: Create and maintain user guides, training materials, and support documentation for
both internal and client use.
· Communication: Facilitate clear and timely communication with clients, vendors, and internal teams to
align on project goals and deliverables.
Minimum Qualifications: · Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, or a related field. · 5+ years of experience in IT support, application management, or related roles. · Strong understanding of customer support practices, with a demonstrated ability to resolve technical issues efficiently and empathetically. · Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. · Proven ability to develop and deliver effective training programs for end-users. Preferred: · Clinical Healthcare Experience is highly preferred · Familiarity with healthcare IT systems, electronic health records (EHR), and other clinical applications is a plus. Soft/ Behavior Skills: · Customer-focused mindset with a proactive and problem-solving attitude. · Strong organizational skills, including the ability to manage multiple tasks and prioritize effectively. · Ability to work independently and collaboratively within a team-oriented environment. · Attention to detail and commitment to delivering high-quality outcomes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
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