Support Engineer-Intermediate

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you’ll do

• Provide Application Support for complex microservices, cloud based batch platform.

• Oversee and adapt monitoring and alerting systems (GCP, PagerDuty etc). Interact with automated monitoring and healing infrastructure to ensure healthy environments.

• Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions

• Create and maintain standard operating procedures or runbooks for performing maintenance tasks, applying configuration changes, and remediating problems across multiple environments

• Identify potential process improvements across the teams

• Define and drive architectural enhancements into system to mitigate potential failure points

• Provide impact assessment and mitigation plan for changes going into the production environment

• Investigate root cause of severe and systemic outages, identify corrective actions

What experience you need 

• Bachelor's Degree in Computer Science, Information Management or in “STEM” Majors

• Experience with configuring, customizing, and extending monitoring tools (Appdynamics or DataDog.)

• 1+ years’ experience with all stages of an agile software development lifecycle (CI/CD) supporting Java/Javascript UI applications (JQUERY).

• 2 years of experience troubleshooting Java EE applications

• Experience working with PostGres database

• 2+ years’ experience in GCP

• Knowledge of TCP/IP networking, load balancers, high availability architecture, zero downtime production deployments.

• Demonstrated ability to script around repeatable tasks ( Bash)

• Able to troubleshoot and debug applications (Java, SQL)

• You possess good written and verbal communication skills with the ability to communicate with team members.

What could set you apart

• GCP Cloud certification

• Hands-on programming knowledge in Application Development or scripting

• Demonstrated ability to quickly and accurately troubleshoot system issues.

• A real passion for and the ability to learn complex applications and grasp domain knowledge.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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