The Support Engineer will manage EDI environments, troubleshoot issues, and ensure high support levels for customers, focusing on incident responses and root cause analysis.
Responsibilities will include but not be limited to:
Mandatory Skills:
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic API concepts
- Exposure to basic database concepts and SQL queries.
Preferred Skills:
- Experience in B2B/EDI Support role
- Experience in Cleo Products
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
APIs
As2
Cleo Products
Edi
Flat Files
Ftp
HTTP
Sftp
Spreadsheets
SQL
XML
Similar Jobs at Cleo
Cloud • eCommerce • Information Technology • Professional Services • Software
The Support Engineer II will manage EDI systems, respond to incidents, troubleshoot issues, and ensure customer satisfaction while collaborating with internal teams.
Top Skills:
Ansi X12As2Edi MappingEdifactFlat FilesFtpHTTPSftpSpreadsheetsSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The role involves managing the Cleo B2B Cloud environment, troubleshooting EDI issues, and providing support to customers while collaborating with internal teams.
Top Skills:
Ansi X12As2EdiEdifactFtp/SHttp/SSftpSQLXML
Cloud • eCommerce • Information Technology • Professional Services • Software
The Senior Support Engineer will manage EDI environments, troubleshoot customer issues, and ensure effective communication and problem-solving for data-related EDI challenges.
Top Skills:
As2EdiFlat FilesFtp/SHttp/SSftpSQLXML
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
