We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Job Description
Job Title
System Analyst - ITOM
Grade
2C
Level
Manager
Job Function
Enterprise Technology
Job Sub Function
IT Operations and Management
Reports to
Lead Cloud Capability Academy
Location
Pune
Business Area
M&G Global Services, India
Overall Job Purpose
At M&G, we are working hard to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation, we are looking for a talented System Configuration Engineer to join our Enterprise Technology within M&G.
As a colleague within Enterprise Technology, you will be part of a team driving M&G’s Core Cloud Platform. Facing off to the entire M&G organisation as a central technology function: we own, develop, and operate M&G’s core cloud infrastructure; supporting projects and business users to bring their workloads into the Cloud. We also develop and manage key Enterprise Engineering Platforms and Tools such as Apigee (API Management), Azure DevOps, M&G’s Enterprise Container Platform, M&G’s Data Science & Machine Learning Platforms and many more.
This is an exciting opportunity for someone passionate about their craft, who thrives in a collaborative environment and enjoys working with colleagues from a wide gamut of background and experiences to join a team building M&G’s future technology platform.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote, and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks.
Cultural Fit
People who work at M&G agree that ours is a great place to work with a brilliant team spirit. It is also an innovative, high-performing, commercial environment that is totally focused on customers. As an M&G colleague you will get all the support you would expect, including full training and professional development. You will receive a competitive salary and reward package. And in a fast-changing world, you will join an organisation that is leading the way in helping customers achieve their long-term financial goals.
M&G plc is committed to a diverse and inclusive workplace. Our role as an employer is quite simple – to provide the right environment for talented people to do their best work, by respecting, understanding, and valuing individual differences.
- We feel proud of our team culture, and are looking for those who share our values: openness, accountability, customer-focus, empowerment, and improvement
- We are in a transformation environment; to thrive in this role, it is important to be resilient to and embrace change
Accountabilities/Responsibilities
The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The new Enterprise Tooling Team will work to high standards within our growing business by integrating our key platforms into ServiceNow via the ITOM module. This team will be new to M&G and means anyone joining will have the opportunity to shape the team for the future. We are in the process of implementing the ITOM modules with a strategic partner. Joining the team at this exciting point will mean the analyst will not only be able to learn the ins and outs of our estate and implementation but be able to input to the standard operating procedures and understand the process of on-boarding new platforms. You will be exposed to our cloud environment set up (Azure, GCP, OCI), platforms such as Ansible, OpenShift amongst other enterprise tooling which will be integrated into ITOM. The team mainly support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs.
Knowledge, Skills, Experience & Educational Qualification
We always support colleagues to develop their skills but to be successful in this role the following will be required:
- Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.
- Strong Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
- Experience in configuration of IT Service Management, Incident Mgmt, Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- A deep understanding of infrastructure alerting, trending of data and fine tuning to ensure incidents are created when necessary and false alerts minimised
- Understanding of service maps and ability to utilise them to provide meaningful data to key stakeholders
- Experience in configuration of CMDB, Asset Mgmt.
- Experience in creating custom processes, custom 3rd party integrations and custom applications
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Demonstrate an awareness of Best Practices of ServiceNow implementation
An understanding of cloud platforms e.g. (Azure, OCI, GCP)
You need to be this kind of person
- Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
- Able to work and learn quickly in a fast pace, fun and dynamic environment
- Care about doing a great job and exceeding expectations with the quality of what you do
- Curious to learn and develop your own technical skills
- Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
- Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
- Ability to challenge and speak up in discussions with colleagues of all levels
Educational Qualification:
- Graduate/Masters in any discipline
- Min 5+ years of domain experience
- Cloud certifications would be an added advantage
M&G Behaviours relevant to all roles:
Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic
Own it now: Putting your name on things with confidence to drive progress and results quickly
Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems
.........................................…………With CARE and INTEGRITY………………………………………………………...
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
