ICT- System Engineer -L1 Level Support
IT Support Technician plays key role in supporting IT infrastructure of GTT.
This position requires wide and overall knowledge in local area networking, client OS, Linux,
Windows and Active Directory network, and SIP system (but not limited to them).
Successful candidates may be required to perform on-call duty on rotational bases and support
24/5 on shifts.
While his/her primary role is end user computing support, s/he will be also occasionally required
to take active role in implementing new systems, diagnosis of IT problems outside their scope of
responsibility. Supervision and assistance by management / senior engineer are provided
remotely most of the time, thus successful candidate will be required have a broad range of
knowledge and experience.
Description of Essential Functions
1: Core troubleshoot and correct complex deployment issues,
2: End-user/client computer support.
3: Perform operating system imaging and software and settings deployment services from a
customer/offshore site.
4: Windows Client/Server OS support.
5: Installation and first-level support for VoIP phone system.
6: Procurement of hardware and software, and managing assets/inventory.
7: Documentation (creation and updates of procedure document, manuals, tips and other useful
articles in English).
8: Networking troubleshooting and configuration.
9: Test and evaluation of new software and/or system.
10: Provides on-site support for deployment, configuration and troubleshooting systems, with
remote assistance from senior engineers (in Austin, London, for example).
Essential Skills
1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 /
10.7 in enterprise environment, as well as the support experience and knowledge of MS Office
2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory).
CCNA-level knowledge is preferred.
3: Helpdesk, user support technician/operator experience with server hardware support
experience.
4: Effective communication skills via phone and email in English are mandatory.
5: Business Level English Skills
6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high
desire for self-development. Ability to come to the best solution by capturing the big picture
instead of focusing only on the minor details/issues which only affect us/clients in a short run.
Work location: Pune
Employment Type: Fulltime
Education
Degree in relevant field (B.A /BE / BCA Preferred)
Experience
Required 3 to 4 Years of Experience in Windows Client/Server OS & Core
WindowsTroubleshoot.
Preferred Qualifications
Required Degree N/A Preferred Degree Any Degree
Years of Experience / Description
Required at least 3 to 4 years of experience in IT
