At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
The 3PAS (Third Party Application Support) Analyst is responsible for supporting all third-party applications for both downstream and upstream applications. The Analyst will serve as a primary point of contact to identify and support third party applications and involve in upgrade and transformation projects.
ESSENTIAL JOB FUNCTIONS:
- Partner with application users to understand business goals and help identify IT support solutions.
- Assist with determining the overall vision of third-party application support.
- Ability to collaborate with vendors on critical issues with application and resolve.
- Use knowledge of systems and their use to guide changes, look for opportunities to take advantage of existing or in progress projects to improve user experience.
- Create current and future state process maps to enhance end user support.
- Ability to analyze data and draw conclusions/provide recommendations based on the same.
- Working Knowledge on database like SQL, db2 or Oracle and application monitoring tools like Dynatrace
SUPPLEMENTAL JOB FUNCTIONS:
Rotational shift – weekdays On-call responsibilities – weekend
Qualifications
EDUCATION & EXPERIENCE:
- Bachelor’s degree or experience required.
- Experience and familiarity with vendor managed application and its support. example: Applications like B2bi/Cyclone, Mobius/Viewdirect, Ondemand, Opentext, ETQ etc
- 1 -2 years’ experience in supporting third party applications.
- High energy, initiative-taking collaborator with strong interpersonal skills
- Ability to collaborate with diverse remote teams, managing through a matrix structure, and will require strong analytical skills with well-developed team leadership and influencing skills.
- Strong verbal and written communication skills, including preparation and delivery of executive-level presentations.
- Proven analytical, problem-solving and process management skills.
- Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
