The Systems and Technology Administrator oversees technology related to access control, CCTV, and select intelligence technologies. This role reports to the Systems and Technology Lead and supports regional GSS managers, the Global Security Operations Center, and other internal stakeholders with the physical security systems that are used as part of their duties.
What you'll be doing
Regularly troubleshoots access control system issues
Troubleshoots basic networking problems
Maintain records and document maintenance activity
Assist the Systems and Technology Lead during new construction projects to determine layout for security equipment like badge readers and cameras
Partners with stakeholders in Workplace Experience and IT to solve problems related to access control or CCTV systems.
Potential to travel up to 10% of the year
What you bring to the role
Experience with access control systems programming
Basic understanding of doors, door hardware and typical electric and electro-mechanical locking systems
Experience with the setup of IP camera systems and network video recorders
Must be highly adaptable and flexible and able to support work in multiple time zones.
Basic Qualifications:
2-5 years experience with physical security access control systems installation and administration
Basic understanding of networking & desktop support
Excellent English language written and oral communication skills required.
Strong analytical and troubleshooting abilities, capable of resolving issues swiftly in a remote environment.
Comfortable using Google Workspace
Preferred Qualifications:
Certification or proven sustained work with S2 NetBox and NetVR
Network+ certification or similar
Previous experience as an access control technician
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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
