The Systems Engineer is responsible for the administration and maintenance of Qualys platforms, providing 24x7 support and managing software patches and upgrades. This role requires monitoring infrastructure, analyzing service outages, and collaborating with various teams to improve service quality metrics and resolve customer issues.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Description
The Systems Engineer will be responsible for administration and maintenance of the Qualys platforms world-wide and will be working closely with Development/Engineering, DBRE, Networking, Support teams and Worldwide Customers to provide 24x7 Support for Qualys applications.
DUTIES AND RESPONSIBILITIES:
- Build and manage software patches and upgrades for production environment.
- Build and manage automation tools for infrastructure and monitoring.
- Monitor infrastructure and take corrective action on alerts.
- Work on monitoring improvement actions and drive them for closure.
- Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement.
- Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
- Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
- If required work with customers to identify and resolve customer issues related to Qualys products and services.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 2-5 years of experience in systems administration, Infrastructure management including production support
- Must to have minimum 2 years of hands-on experience on Linux OS administration
- Must to have minimum 1 year of hands-on experience in VMware Environment and working knowledge of VMware component like vCenter, ESXi along with patching, upgrade, DRS, HA etc.
- BS or Engineering in Computer science or electronics or related IT focused.
- Knowledge of Unix/Linux systems including hardware, software, and applications.
- Knowledge of VMware and other virtualization products.
- Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
- Must have exceptional verbal, written, interpersonal and presentation skills.
- Must be ready to work on 24/7 on-call schedule.
- Must be able to work constructively in team environment.
- Working experience in SaaS is highly desirable.
- Perl/Python and/or shell scripting considered a plus
- Applicant should have a valid passport.
- Must be able to work in a cross-cultural environment.
Top Skills
Linux
Perl
Python
Unix
VMware
Qualys Pune, Mahārāshtra, IND Office
Survey No. 20, 10th to 16th Floor, Tower B Panchshil Business Park, Balewadi, Pune, Maharashtra , India, 411045
Qualys Shivaji Nagar, Maharashtra, IND Office
Survey No. 20, 10th to 16th Floor, Tower B Panchshil Business Park,, Shivaji Nagar, 411005, India
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