Systems Operations Senior Manager

About this role:
Wells Fargo is seeking a Senior Manager - Systems Operations (APIGEE & DataPower Platform) to lead production reliability, platform operations, and SRE-driven engineering practices for critical API Gateway platforms.
This role is responsible for ensuring RTO-0 availability, high performance, and resilience of enterprise integration platforms supporting high-volume transactions. The position operates with an SRE and AIOps mindset, driving MTTR reduction, automation, and scalable platform operations.
In this role, you will:

• Manage and develop teams of managers, engineers, and analysts supporting APIGEE and DataPower platform operations (L2/L3)
• Lead 24x7 platform operations ensuring high availability, performance, and reliability for critical API gateways
• Engage and influence stakeholders, engineering teams, and infrastructure partners to drive platform reliability and scalability initiatives
• Drive MTTR reduction through improved triage, diagnostics, automation, and incident response practices
• Establish and operationalize SRE practices (SLIs, SLOs, error budgets) for API platforms
• Implement and enhance observability (monitoring, logging, tracing) and enable proactive issue detection
• Identify and recommend opportunities for automation, self-healing, and operational efficiency improvements
• Oversee major incident management, escalation handling, and blameless RCA implementation
• Ensure adherence to ITIL processes (incident, problem, change, release) and compliance standards
• Oversee production releases, deployments, and platform readiness with a focus on low-risk execution
• Collaborate with engineering teams to improve scalability, resilience, and performance of API platforms
• Manage allocation of people and financial resources to meet operational and strategic objectives
• Develop and guide a culture of SRE, automation-first mindset, and continuous improvement
• Ensure effective communication with stakeholders on incident progress, outages, and change activities

Required Qualifications:

• 10+ years of Systems Engineering, Platform Operations, or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of management or leadership experience

Desired Qualifications:

• Strong hands-on experience with APIGEE - Mandatory
• Exposure to leading a platform team for APIGEE is mandatory
• Experience with IBM DataPower Gateways
• Proven experience managing mission-critical, RTO-0 / high-availability platforms
• Strong understanding of SRE principles (SLIs, SLOs, error budgets)
• Experience with observability tools (Grafana, ELK, Prometheus, etc.)
• Hands-on experience with automation, scripting, and CI/CD pipelines
• Familiarity with AIOps, predictive monitoring, and anomaly detection
• Strong knowledge of ITIL processes and service management frameworks
• Experience in banking / financial services or high-transaction environments
• Strong stakeholder management and leadership skills

Job Expectations:

• Lead global/platform operations team with 24x7 support model
• Ensure 99.99%+ platform availability and SLA adherence
• Drive continuous improvement in MTTR, automation coverage, and operational efficiency
• Partner across engineering and infrastructure teams to enhance platform resilience and scalability
• Foster a culture of ownership, accountability, and reliability engineering excellence

Posting End Date:
25 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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