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Cloud • Software
Lead complex customer investigations involving cloud services, network data, logs, and product behavior. Coordinate escalations with Engineering and Product, recommend fixes, create automation and documentation, mentor engineers, and support customers through scheduled 24-hour coverage. Diagnose technologies including DNS, HTTP/HTTPS, TCP/IP, routing, proxies, authentication, and SSO.
Top Skills:
APIsAuthenticationCiscoCloud ServicesContainersDnsHTTPHttpsJavaLinuxLogsMonitoring DataNetwork TracesProxy ServersPythonRoutingSaaSSingle Sign-OnTcp/IpThousandeyesVirtual Machines
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Owns customer-facing electronic payment processing implementations from planning through execution. Coordinates cross-functional Mastercard and customer teams, assesses and documents system impacts, defines project scope, drives implementation activities, and manages multiple projects concurrently. Requires payment transaction knowledge, IT systems understanding, customer communication skills, and the ability to work in a matrixed, changing technical environment on a non-negotiable night shift.
Top Skills:
Electronic Payment ProcessingNetwork TechnologyPayment Processing PlatformsPayment Processing Systems
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Drives governance and execution across Mastercard’s technology portfolio. The role plans and delivers complex projects, manages risks, dependencies, milestones, and roadblocks, and coordinates engineering, product, operations, and business teams. It establishes governance frameworks, improves delivery processes, maintains decision visibility, and develops dashboards, executive communications, and reporting to support leadership decision-making and accountability.
About Us:
Docsumo is Document AI software that helps enterprises automate document processing. We help enterprises convert documents such as invoices, ID cards & bank statements into actionable data. We are backed by Sequoia, Barclays, Fifth Wall, Techstars & Better Capital.
Responsibilities:
- Capable of handling both Manager and Individual Contributor roles.
- Lead and manage a team of Talent Acquisition professionals (15%).
- Perform individual recruiting tasks from sourcing to closing (50%).
- Collaborate with HR operations to increase employee retention (15%).
- Engage in organizational planning (10%).
- Focus on employer branding and networking (10%).
You will be a good fit if you:
- Have experience scaling organizations from 50 to 200+ employees, especially SaaS organizations.
- Have 4-6 years of proven work experience as a Talent Acquisition Manager or a Recruiter.
- Are able to hire either very high-quality technical talent (data scientists, ML engineers, python devs) or very high-quality sales & marketing talent (growth marketers, content marketers, account executives)
- Are able to convince very high-quality talent to join a fast-growing software startup.
- Are very detailed and process oriented
- Have a solid understanding of HR practices
- Have MBA in HR (preferred but not required)
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
