Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.
About the Role
We are seeking a Team Lead to oversee the day-to-day operations of a Robotic AI project focused on physical and cognitive task completion—such as sorting, assembling, matching, and other hands-on activities. The ideal candidate will be experienced in leading operational teams, managing quality assurance, and ensuring timely delivery of tasks while coordinating with internal stakeholders.
This is a hands-on leadership role where you will be responsible for ensuring operational excellence, managing a team of AI task agents/operators, and being the key link between execution and strategic oversight.
Shift Timing - 11pm IST to 7am IST
Working Days - Monday to Friday
In this role, you’ll:
- Hiring new agents and build the team
- Mentor and manage a team of agents/operators performing task-based physical and data-driven workflows
- Oversee day-to-day operations related to AI task execution, including sorting, assembling, matching, and other process-driven activities
- Maintain high QA standards by creating SOP’s, defining and enforcing quality control processes
- Review completed work regularly to ensure compliance with requirements and provide corrective feedback where needed.
- Act as the main point of contact between the operations team and project stakeholders
- Extremely adept at using AI tools to solve problems - most important is chatGPT to come up with task ideas for agents.
Required Qualifications
- 3+ years of experience in team leadership roles, preferably in operations, BPO, or technology-driven task environments.
- Demonstrated experience managing task-driven teams in fast-paced, dynamic environments.
Why Join Us
- Play a key leadership role in an innovative AI-powered data capture initiative.
- Lead a hands-on project with tangible outcomes and a dynamic environment.
- Competitive compensation, perks like commute, food
Our Values
Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
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