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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
The One-Time Services division is committed to customer value realization during crucial points in their lifecycle as their Braze adoption and strategic requirements evolve and grow.
Our goal is to facilitate smooth activation of all contracted Braze entitlements, accelerate time-to-value, and ensure an outstanding customer experience delivered by our Braze subject matter experts and partners.
We champion a collaboration and development mindset to propel Braze's continuous growth and our people's ongoing skills and career progression.
WHAT YOU’LL DO
As the Team Lead for our One-Time Services team in Bucharest, you will balance your time between leading a talented group of Service Delivery Managers and Solutions Architects (75% of your time) and delivering on customer projects as a Solutions Architect (25% of your time). You, and your team will provide exemplary customer experience, supporting our customers at crucial points in their lifecycle to achieve their goals with Braze.
Team Management
- Be a present coach, managing a team of Service Delivery Managers and Solution Architects, including hiring, nurturing staff development, and maintaining staff satisfaction.
- Guide your team in managing their clients project and be a point of escalation for clients in your team’s portfolio
- Monitor and analyze team performance metrics, identifying risks and opportunities while taking proactive measures.
- Be responsible for your team achieving key performance indicators (KPIs) against Completeness, Customer Satisfaction and reduced Time-to-Integration.
- Collaborate with fellow One-Time Services leaders to effectively allocate resources for inbound accounts, managing team capacity and bandwidth.
- Partner with internal stakeholders to design and implement efficient processes and best practices.
- Drive department development initiatives, owning and supporting OKRs and initiatives.
Customer Projects
- Serve as a Solutions Architect, collaborating with customers’ product, engineering & marketing teams to understand requirements.
- Facilitate projects and support product inquiries to drive positive customer outcomes.
- Communicate technical requirements and risks effectively to internal & external stakeholders.
- Design technical implementation plans, target information architectures and scopes of work in partnership with the customer to suit their requirements
- Provide strategic solutions for complex use cases and assist with SDK, API & Technology Partner integrations.
- Conduct workshops to empower customer teams and troubleshoot technical challenges during implementation.
- Support Service Partners in customer projects.
WHO YOU ARE
- 5+ years of relevant experience in roles such as implementation consultant, solutions architect, business analyst, support specialist or customer success professional.
- 1-2+ years of team leadership experience.
- Strong technical domain knowledge in two or more of the following areas: SaaS, Marketing, Mobile, APIs or Programming.
- Understanding and/or experience of project management methodologies.
- Strong understanding of employee engagement and management skills.
- Exceptional communicator with strong influencing skills and a knack for building relationships.
- Excellent written and verbal communication skills, complemented by strong follow-up abilities.
- A collaborative team player who thrives in working with both internal and external stakeholders, including executives and technical resources.
- A proactive problem solver with a high level of intellectual curiosity and a passion for continuous learning and growth.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
