About the Role
Singular is seeking a Team Lead - Product Support for our India unit with exceptional technical, and communication skills to join our growing team. A customer-focused individual who’s responsible for handling customer and partner support, and technical integration activity, with the ability to engage with other teams, in order to achieve the best customer-experience environment.
What you'll do:
Lead a team of highly skilled technical support engineers focused on Singular’s Customers and Partners.
Hire, train, mentor, and motivate support engineers to ensure a high level of service quality that our customers deserve.
Collaborate with Global Support leadership to create and lead support improvement processes across the company.
Handle complex technical troubleshooting and problem-solving.
Work closely with Support, Product, and Engineering teams to improve and grow the product offering.
Serve as an advocate for customers with the product organization.
Become an expert in mobile and Singular’s product offering.
What you'll need:
5 to 7 years of experience working as a professional services consultant, customer support engineer, or product support.
1+ years of people management experience, leading distributed technical support teams of 5-10, to meet and exceed operational performance goals.
Experience in mobile advertising analytics and Ad-Tech domain is a plus
Experience working with Mobile App development or Support environment.
Hands on experience working with a variety of software products in real-time environments
Ability to write basic scripts, regular expressions, SQL/PLSQL queries, etc as required for the debugging process.
Having working experience with Mobile and Web Apps (iOS, Android,SDK etc) is a big plus.
Knowledge of HTML, HTTP, REST API call protocols, formats and HTTP trace/debugging.
Understanding and past experience of using REST APIs and debugging requests and responses using Developer tools are preferred.
Excellent analytical and problem-solving skills
To be able to lead a team with solid communication and presentation skills.
To be able to work closely with the Global Support Team located in different geographies
Strong skills in data analysis/manipulation
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
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