Leads server platform operations for the Pune site, overseeing incident, problem, change, vendor, and business support activities. Provides L3 escalation for infrastructure issues and administers Active Directory, VMware, storage, backup, server hardware, SQL clustering, Citrix, Azure VDI, DNS, DHCP, and Exchange environments. Ensures SLA performance, documentation, audits, budgeting, procurement support, and vendor reviews while coordinating with India and US teams across shifts.
Description and Requirements
Job Description
Position Title, Responsibility Level
TL/AM- IT Server Platform
Function
IT
Reports to
Service Delivery Leader
Permanent/ Temporary
Permanent
Span of Control
2-3 Vendor resources
Location
Pune
Basic Function
Essential Functions
• Backup solution (Rubrik)
• Virtual Environment (VM ware)
• Server hardware & RAID configuration
• Database clustering ( SQL)
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements
Primary External Interactions
Skills
Technical Skills
Process Specific Skills
Soft Skills (Mandatory)
Soft skills (Desired)
Education Requirements
Work Experience Requirements
Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Job Description
Position Title, Responsibility Level
TL/AM- IT Server Platform
Function
IT
Reports to
Service Delivery Leader
Permanent/ Temporary
Permanent
Span of Control
2-3 Vendor resources
Location
Pune
Basic Function
- Responsible for managing the IT Server operations for Pune Site
- Responsible for Operations, Incident and Problem Management for Server Domain
- This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US.
- Monitors overall server platform performance, including accountability for problem identification and escalation
Essential Functions
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA's
- L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective
- Understanding of Active Directory configuration, setup and other routine tasks
- Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP
- Good understanding of messaging architecture fundamentals (MS Exchange)
- Hands on experience for administrating
• Backup solution (Rubrik)
• Virtual Environment (VM ware)
• Server hardware & RAID configuration
• Database clustering ( SQL)
- Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
- Ensure timely closure of Annual Budgeting, Monthly Accrual's to budget and define service level agreements with business partners
- Coordinate for Blackberry/smart devices configuration with US/India team
- Create and maintain documentation related to ISO 27001/ISO 20000
- Work on Citrix and Azure VDI related issues
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements
- Work with IT procurement team to provide inputs related to server platform related procurement
Primary External Interactions
- Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife
Skills
Technical Skills
- ITIL, MCSE/MCSA
- Preferably VMware certified
- Proficiency in MS-Visio, Project, PowerPoint and excel
- Citrix VDI
Process Specific Skills
Soft Skills (Mandatory)
- Excellent verbal and written communication skills ( English and Spanish)
- Understands how BPO operations are run and maintained
- Good negotiation and convincing skills
Soft skills (Desired)
Education Requirements
- B.E/B.Tech or equivalent course in IT
Work Experience Requirements
- 6-7 years of experience with 3-4 in BPO/ITES environment
- Open for working in shifts aligned with US/India
Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:
- Be the Best
- Succeed Together
- Put Customers First
- Make Things Easier
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Mahārāshtra, IND Office
MetLife Pune, IN Office
EON West LP-II, 2nd & 3rd Floor, Tower D, S.no. 106(P), 107(P), 108(P)/1, Maharashtra, India, 411057
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Develop production-grade data science and analytics solutions across diverse business problems. Apply statistics, hypothesis testing, feature engineering, machine learning, NLP, OCR, and generative AI techniques. Use Azure ML and MLOps practices to deploy models, communicate insights through storytelling, engage stakeholders, and mentor other data scientists. The role focuses on analytical problem-solving within the banking, financial services, and insurance domain.
Top Skills:
Azure MlLarge Language ModelsMlopsOcrPrompt EngineeringPythonPyTorchScikit-LearnSpacyTensorFlowTransformers
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Supports management within MetLife’s financial services organization. The provided description contains company background, strategic priorities, and an AI-enabled workplace overview, but does not specify the assistant manager’s day-to-day responsibilities, qualifications, compensation, travel, or clearance requirements.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Designs, builds, maintains, and optimizes large-scale ETL/ELT pipelines across Azure and on-premises environments. Processes structured and unstructured data using batch and real-time technologies, ensuring reliability, scalability, performance, quality, security, and compliance. Collaborates with business, technology, operations, governance, architecture, data science, DevOps, and BI teams. Requires expertise in big data frameworks, cloud platforms, distributed databases, data architectures, streaming, performance tuning, and data validation.
Top Skills:
SparkAzureAzure Data FactoryAzure DevopsAzure FunctionsAzure SynapseCi/CdCosmos DbData LakesData MartsData WarehousesDatabricksEltETLEvent HubsGen AiGitHadoopHbaseHiveMedallion ArchitectureMongoDBNifiNoSQLPythonScalaSQLUnix Shell Scripting
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
