Team Leader – Meetings & Events CoE – Venue Sourcing

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As the Team Leader – Meetings & Events CoE – Venue Sourcing and Attendee Management, you will play a critical role on the Meetings & Events CoE strategy and operating model transformation initiatives within Meetings & Events. You will lead the Venue Sourcing Operations team in the CoE, with team members based in India.

You will create and encourage a positive and open work environment to improve quality of work life for the team members, celebrate collaboration initiatives among the cross functional teams and support learning and growth opportunities across all levels.

What You’ll do on a Typical Day:

People management:

• Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis and ensures continuous improvements of the processes.
• Creates and encourages a positive and open work environment to improve quality of work life. Drives a strong customer focus mindset within the team.
• Provides performance-based rewards and recognition to reinforce behavior as it occurs.
• Ensures people related paperwork and system updates are current for direct reports and their teams.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time, and other employee systems for direct reports.
• Functions as subject matter expert (SME) to ensure consistency and training for all, using standard methodology approach, experience, and knowledge.

Stakeholder relationships and strategy:

• Builds relationships, leverages strong mechanisms to stay connected and captures feedback from various cohorts, both internally and externally.
• Represents the “Voice of the Customers” within the COE leadership to inform and influence decisions on innovative solutions, processes, and partnerships.
• Resolves problems and removes obstacles through interaction with other functional departments.

Processes and reporting:

• Functions as the single point of accountability for process governance, projects delivery and reporting for the team.
• Maintains accurate and up-to-date tracking information of all matrices related to key performance indicators.
• Strategizes with leaders to analyze, forecast, and handle headcounts and operational measures to track results and ensure operational profitability.

What We’re Looking For:

• College degree or equivalent practical experience.
• 15+ years of experience in a Meetings & Events, Business Travel, or related industries.
• Fair business communication skills in English language
• 3-4 years of confirmed people management experience in a diverse, global, and matrixed organization. Experience of handling remote teams will be advantage.
• Knowledge of M&E related technologies (like, Cvent) and their relevance and application in support of a global strategic meetings program will be an advantage.
• Experience leading customer programs and/or consulting projects in an Enterprise space.
• Ability to project handle and work with minimal guidance.
• Ability to travel by airplane, boat, rail and/or car.

Location

India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!