Lead and perform email quality reviews to ensure accuracy, clarity, and consistency of customer communications. Support Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams, driving customer experience excellence and compliance with quality standards. Current scope limited to Regional Market CSC service team with potential future expansion.
Description and Requirements
Responsible for ensuring the accuracy, clarity, and consistency of customer communications by performing email quality reviews. This role primarily supports Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams, driving excellence in customer experience and compliance with quality standards.
Note - Current scope of work is limited Regional Market CSC service team and may expand in future
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Responsible for ensuring the accuracy, clarity, and consistency of customer communications by performing email quality reviews. This role primarily supports Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams, driving excellence in customer experience and compliance with quality standards.
Note - Current scope of work is limited Regional Market CSC service team and may expand in future
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Mahārāshtra, IND Office
MetLife Pune, IN Office
EON West LP-II, 2nd & 3rd Floor, Tower D, S.no. 106(P), 107(P), 108(P)/1, Maharashtra, India, 411057
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