Manage a team of customer service advisers, focusing on performance improvement, client satisfaction, and effective operational management.
Supervises the day-to-day activities of a team of customer service advisers in a customer service operation.
Job title:
Team Manager - ReprographyJob Description:
Knowledge and experience in a similar setup managing 15 or more FTE’s. Understanding of the e-commerce world and how retail web operation functions. To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and client satisfaction.
Skills & Knowledge
- Should have good Adobe Photoshop knowledge.
- Proficiency with computers specially MS excel and PowerPoint
- Strong communication skills
- Knowledge of online retail or working in an online retail environment (Preferred)
- Excellent data management and reporting skills
- Focus on self and team performance
- Client and customer focus
- Developing and leading others
- To participate and lead project calls with onshore/offshore stake holders.
- Strong analytical skills and data-driven thinking
- Manage multiple stakeholders simultaneously
Incident Management
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
PermanentTop Skills
Adobe Photoshop
Excel
PowerPoint
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
