Tech Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Change Management Expert do?

• Leads the Change Management process, ensuring alignment with ITSM best practices.
• Manages the change lifecycle, from initiation to implementation, while minimizing disruption to services.
• Collaborates with the Change Review Board, Technical Review Board, and Operations Review Board to evaluate and approve change requests.
• Monitors and reports on change-related metrics and KPIs, driving continuous improvement in change processes.
• Serves as a champion for change initiatives, promoting a culture of adaptability and responsiveness within the organization.
• Facilitates communication among stakeholders regarding change impacts, timelines, and benefits.

What you will do:

• Oversee the planning, execution, and evaluation of IT changes to optimize service delivery.
• Develop and implement Change Management strategies and methodologies to enhance process effectiveness.
• Ensure thorough documentation and adherence to Change Management policies and procedures.
• Use ServiceNow as the primary ticketing tool for tracking and managing change requests.
• Conduct regular training sessions and workshops to elevate Change Management awareness across teams.
• Analyze change management processes and deliver insights using Power BI to support data-driven decisions.
• Embrace emerging technologies (AI, ML) to enhance change management practices and automate workflows.

What you will need to have:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Minimum of 8+ years of experience in IT Service Management (ITSM), with a strong focus on Change Management.
• Proven experience with Change Review Board, Technical Review Board, and Operations Review Board processes.
• Proficiency in using ServiceNow as a ticketing tool for managing change requests.
• Excellent communication, facilitation, and presentation skills, with the ability to influence stakeholders.

What would be great to have:

• Knowledge of data visualization and reporting tools, particularly Power BI.
• Familiarity with AI and ML applications within ITSM and Change Management.
• Scripting skills in Python to automate change-related tasks.
• Experience with monitoring tools such as Splunk for analyzing impacts on service performance.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.