Tech Lead ServiceNow Administrator

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
We are seeking a highly motivated ServiceNow expert to be part of our IT Service Management team. The ideal candidate should possess relevant experience and be ready to hit the ground running on daily administration, support, and automation of workflows utilizing the platform and its integration functionalities. Besides being the ServiceNow Subject Matter Expert, the Technical Lead ServiceNow Administrator will own and see through resolutions for requests and issues related to the platform.
Core Requirements and Responsibilities:
Essential job functions include but are not limited to the following:

• Develop workflows, business rules, UI rules, form updates, and other platform features in a proficient manner to tailor ServiceNow to the needs of the organization
• Constantly improving workflow orchestrations with ServiceNow based on ITIL to support efficiency of incident, problem, change, task, project, and resource management
• Should have minimum of 3 years' experience in program/script that helps in integrating ServiceNow with different systems, perform routine automation.
• Collaborating with ServiceNow contacts on a regular basis and staying up to date on platform updates, upcoming new features, and pertinent security issues.
• Create, maintain, and monitor health of integrations with other systems including but not limited to Salesforce and Rally
• Upkeep a current and easily accessible Service Catalog
• Build and maintain up-to-date configuration management database (CMDB) using asset management in ServiceNow
• Monitor platform performance daily, assist end users, fix problems, and provide training when needed
• Make sure security and compliance are met with user roles, permissions, and data protection in ServiceNow. Adopt security best practices when designing workflow orchestration and relevant automations
• Continuous platform improvements include finding and fixing configuration gaps, data inconsistency problems, and unused feature correction. Follow through on all improvement-related action items
• Experienced or understand ServiceNow Portfolio Management. Implement, configure and support Strategic Portfolio Management in ServiceNow.
• Plan and carry out platform upgrades. Includes preparing for end-user impacting platform modifications or improvements
• Create and keep up-to-date thorough documentation for runbooks, processes, and configurations
• Collaborating alongside ServiceNow contacts on a regular basis is necessary to stay up to date on platform updates, upcoming new features, and pertinent security issues
• Conduct testing of all ServiceNow modifications in the lower environment prior to the rollout in production to enforce low-risk platform changes
• Periodic audit of user licenses to ensure usage is under control
• Partner with other teams to take advantage of any ServiceNow automation opportunity
• Adhere to Vertafore Change Management policies for code deployments

Knowledge, Skills and Abilities:

• Around 6 years of outstanding practical experience orchestrating workflows using ServiceNow Application Engine, establishing, and maintaining Integration Hub with other systems
• Advanced knowledge in forms and features for Service Catalog, Incident, Problem, Change, and Projects in ServiceNow
• Strong knowledge with ServiceNow Asset Management to manage CMDB
• Great grasp on ITIL framework and best practices
• Exceptional problem solver and solution focused when handling simple to complex issues
• Strong understanding and exposure in enforcing development lifecycle when working on ServiceNow enhancements
• Expert knowledge of the latest ServiceNow features
• Other scripting experience such as JavaScript is a plus
• Excellent communication interpersonal skills with ability to work with others from diverse backgrounds
• Established time management skills and the ability to juggle against multiple tasks with an enthusiastic sense of urgency and capability to meet deadlines
• Able to maintain professional composure in any situation
• Strong organizational and planning skills, ability to work independently to deliver consistent results

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent combination of education and working ServiceNow Administrator experience required
• ServiceNow Certified Systems Administrator or higher certification

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.