Position: Technical Account Manager
Location: Mumbai, India
Contract Duration: 6 months
About LRN
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.
About the role:
LRN is seeking a detail-oriented and operationally strong Technical Account Manager (TAM) to join our Onboarding team within the global Delivery Function.
This role is primarily responsible for managing operational and technical account activities related to client sites, including contract data management, site lifecycle administration, and coordination across internal systems and stakeholders. The TAM will ensure operational accuracy, governance, and seamless execution of site-related requests while maintaining high standards of confidentiality and compliance.
In addition to operational ownership, the role will also support onboarding and implementation activities as required, partnering with cross-functional teams to ensure smooth execution and delivery continuity.
Requirements
What you'll do:
Technical Account & Operational Management
- Maintain and manage client contract and operational data with high accuracy and confidentiality.
- Coordinate creation and setup of new client sites across internal systems and platforms.
- Manage site decommissioning activities, ensuring proper documentation, access removal, and adherence to operational and security procedures.
- Support recommissioning of sites, including validation, configuration updates, and stakeholder coordination.
- Track site lifecycle status and maintain accurate operational records, trackers, and documentation.
- Ensure timely execution of operational requests in alignment with internal SLAs and governance standards.
- Support onboarding and implementation activities including coordination, tracking, stakeholder communication, and execution support as business needs require.
Cross-functional Coordination & Stakeholder Management
- Collaborate closely with Onboarding, Platform, Security, Operations, Product, and Support teams to drive timely completion of requests and operational activities.
- Partner with Onboarding Managers (OMs) to support delivery execution and operational continuity.
- Act as a key operational point of contact for internal stakeholders on site management activities.
- Proactively communicate risks, blockers, dependencies, and operational updates.
- •Support issue resolution and escalation management related to site operations, onboarding activities, and platform access.
Process Excellence & Governance
- Ensure adherence to operational processes, compliance requirements, and internal governance standards.
- Maintain strong documentation practices for all site lifecycle activities, onboarding tasks, and account changes.
- Identify opportunities to improve operational workflows, efficiency, and data accuracy.
- Contribute to the development and standardization of operational procedures and best practices.
Subject Matter Expertise
- Develop strong knowledge of LRN’s platforms, operational workflows, onboarding processes, and site management activities.
- Provide guidance on operational feasibility, system dependencies, and lifecycle management best practices.
Personal Attributes:
- Highly organized with exceptional attention to detail and accuracy.
- Strong ownership mindset with the ability to manage multiple operational priorities simultaneously.
- Excellent communication and stakeholder coordination skills.
- Process-oriented with a strong focus on governance and compliance.
- Comfortable operating in a fast-paced, cross-functional environment.
What we're looking for:
- 3–6 years of experience in Technical account management, operations, onboarding, implementation, or related roles in SaaS or technology-driven environments.
- Strong operational management and coordination experience.
- Proven ability to manage sensitive data with accuracy and confidentiality.
- Experience working cross-functionally with technical, operational, and customer-facing teams.
- Strong organizational, documentation, and tracking skills.
- Familiarity with onboarding or implementation project environments is preferred.
- Experience with project management or operational tools such as Jira, Salesforce, Mavenlink, or similar platforms is a plus.
Benefits
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
