Technical Authority Expert

Join our Team
About this opportunity:
Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.
What you will do:

• Support the following systems and functions:
• Monitoring of the production system & ensuring its performance and stability
• Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
• Trouble Tickets resolution - Resolve day to day customer issues
• Coordination with IT/network teams to resolve any operational or functional issues
• Responsible for answering adhoc requests from various teams
• Analyse the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
• Deploy CRs on production environments and ensure smooth system performance
• Follow ITIL processes and exhibit expertise in Incident, Problem and change management
• Ensure SLA compliance for application and trouble tickets
• Proactive competence development of self in new solution areas & certifications
• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

The skills you bring:

• Hands on experience and very good knowledge of handling application stacks hosted on Docker, Kubernetes and Redhat Openshift Platform.
• Hands on experience in monitoring and analysing logs using Kibana dashboards.
• Hands on experience in GraphQL
• Hands on experience in Digital Eco System like Mobile App and Web App.
• Strong hands-on with Linux command-line operations.
• Strong hands-on with SQL queries for logs extraction and debugging.
• Hands-on experience with Jenkins for CI/CD pipeline execution.
• Shell scripting
• Good to have knowledge of React Native and Node JS
• Good to have knowledge of Application support on Liferay CMS
• Strong learning and time management skills.
• Team player capable of working independently
• Good communication skills

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 770510