Technical Consultant, Content Management

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The impact of Technical Consultant to Coupa:

The Technical Consultant, Content Management is a key person in the Coupa Catalog Management team. The Technical Consultant is responsible for providing technical oversight, taking the lead in guiding client configurations to support the management, maintenance and creation of catalogs and forms within the Coupa platform. The Consultant is an ambassador for the Coupa Content Management (CCM) team.

CCM is an outsourced business process service for customers of Coupa’s Procurement solution. The focus is the upkeep of content within Coupa Procurement via creation and maintenance of supplier catalogs and forms that generate purchasing requisitions. The Technical Consultant is responsible for assisting clients and colleagues in the deployment of processes for content management, including the preparation, distribution and implementation of electronic Supplier catalogs and forms. The Consultant works autonomously and collaboratively within the Coupa Content Management (CCM) team, leverages experience in managing suppliers, defines the tools and processes for content management and takes technical ownership of complex customer projects.

People in this role often have eCommerce or product catalog skills that they’ve developed from work at a supplier (B2B eCommerce company). They’ve managed content in eCommerce platforms – products, pricing, descriptions, attachments, tags, etc. for web shops – so they intimately know the data that we deal with every day. All supplier interactions are with companies that have product catalogs or forms and need to reflect that information in Coupa for our customers.

What you'll do:

• More than 5 years of experience in the IT industry or technical administration of a catalog management operation, demonstrating expert knowledge of catalog and procurement processes or similar.
• Education: Bachelor’s degree or better (or equivalent experience)
• Act as the primary point of contact for Catalog Management customers, regularly communicating success metrics and updates.
• Customer and supplier interaction and support for complex content topics, including the ability to manage expectations with executives and management.
• Documentation of best practices and in regularly scheduled webinars for customers and clients.
• Capable and willing to develop proprietary tools and processes to streamline the content management process.
• Collecting, interpreting, and pre-processing data: Gathering, cleaning, and analysing large datasets from various sources. Applying statistical techniques and algorithms to extract meaningful insights and patterns.
• Building predictive models: Developing and implementing models to address business problems and make accurate predictions.
• Presenting findings: Communicating complex data analysis results to stakeholders in a clear and understandable manner using data visualisation techniques.
• Creating comprehensive reports that communicate findings and insights to stakeholders.
• Collaborating with cross-functional teams: Working closely with other Coupa departments, and other stakeholders to understand business needs and provide data-driven solutions.
• Continuously improving models: Monitoring and evaluating model performance, making necessary adjustments, and staying up to date with the latest data techniques and tools.

What you will bring to Coupa:

• Demonstration of the Coupa Core Values in every aspect of their work with customers, suppliers, and colleagues.
• Knowledge of the Coupa Core Platform, especially catalog management or other eCommerce platforms that handle content management (including products, pricing, descriptions, attachments, tags, etc.)
• Able to consult with executive customer personnel, demonstrate knowledge and experience and become a trusted advisor.
• Dedicated, team-oriented individual and customer oriented.
• Handling of stressful working tasks and customer escalations.
• Advanced time management skills.
• Methodical – orderly or systematic in thought and behaviour.
• Must be capable of learning and utilizing our work management system and our proprietary catalog processing tool.
• Strong analytical mindset and problem-solving skills: Ability to analyse complex data sets, identify patterns, and derive insights.
• Statistical knowledge: Proficiency in statistical analysis techniques and machine learning algorithms.
• Programming skills: Proficiency in programming languages such as Python or R for data manipulation and model development.
• Data visualisation: Skill in presenting data visually to effectively communicate findings.
• Domain expertise: Understanding of the industry or domain operated in to effectively interpret and apply data insights.
• Database management: Experience in acquiring, organising, and maintaining data from various sources. 
• Problem-solving: Ability to identify and solve business problems using data-driven approaches 
• Attention to detail: Strong focus on accuracy and precision in data analysis. 
• Communication skills: Ability to effectively communicate complex findings and insights to both technical and non-technical stakeholders.
•  English Language – Fluent
• Dedicated, team-oriented individual and customer oriented.
• Leadership, especially in a technical context.

Nice to have skills:

• Experience with other procurement platforms and ERPs.
• European languages such as Spanish or German.

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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