Owns technical user guides from information gathering through writing, editing, feedback implementation, and publication. Collaborates with subject matter experts across departments and countries, proofreads documents, manages multiple deadlines, and communicates complex networking and security concepts clearly. The role requires strong English, IP networking knowledge, hands-on Linux proficiency, Microsoft Word expertise, and familiarity with AI-assisted documentation tools.
Description
- Full time position
- Location: Mumbai - Hybrid WM
Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we are looking for:
A technical writer to join the training and documentation team, working from our office in Mumbai.
What you’ll do:
- Interfacing with subject matter experts in different departments across the company to gather information about new products and features
- Taking full ownership of user guides with responsibility for writing, editing, and implementing feedback
- Proof-reading and editing documents written by other departments
What you should have:
- At least 4 years’ technical writing experience
- Excellent written English (mother tongue level)
- An engineering background with theoretical and practical experience in IP networking and hands-on Linux proficiency
- Mastery of Microsoft Word, and familiarity with other commonly used Technical Writing tools
- Experience with AI tool for document creation (MS Copilot, Claude)
- High attention to detail
- The ability to communicate effectively with subject matter experts from different teams and countries
- Ability to work on multiple projects with tight deadlines and manage one’s own time according to priorities set by the department manager
- Ability to focus on what matters – identifying and conveying key content from within large amounts of complex technical information
What would be great if you have:
- Experience with photo editing tools (e.g.: photoshop, illustrator)
- Good understanding of current trends and methods in the tech writing sphere
- Familiarity with the world of cybersecurity
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