Technical Lead, Cloud Operations

External Job Ad
Technical Lead, Cloud Operations
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied Systems India Pvt Ltd., an Applied Systems company , we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a TECHNICAL LEAD, CLOUD OPERATIONS to join our Cloud Operation team in Bengaluru location. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• You will be the primary point of contact for escalations in India, both technical and non-technical. Your responsibilities will include the maintenance and administration of Applied Cloud services, encompassing backup, restoration, tools management, software updates, installations, problem investigation, resolution, and escalation.
• You will liaise with Development, Support, and Implementation teams to ensure the best possible experience for our clients. Additionally, you will manage and maintain SLAs and OLAs, conduct reviews, and drive continuous improvements.
• You will create and maintain policy and procedural documentation, and work closely with other Cloud Services groups to resolve issues and assist with configuration changes and testing. Your role will also involve performing SQL activities such as database backups, restores, and running scripts.
• Other duties will be assigned by your immediate manager or the management team. You will also manage the shift roster and align the team with daily, weekly, monthly, and yearly activities.

We're Excited to Learn More About You

• Education: Associates or Bachelor's Degree
• 10+ years of technical support experience in a Windows domain and SQL environment, including troubleshooting simple to complex issues

1. System Administration:

• Oversee the installation, configuration, and maintenance of Windows servers and workstations.
• Ensure the smooth operation of SQL Server databases, including performance tuning and optimization.
• Manage SQL Server Management Studio (SSMS) for database administration tasks.

1. Database Management:

• Design, implement, and maintain database systems to support insurance software applications.
• Perform regular backups, restores, and disaster recovery planning.
• Monitor database performance and troubleshoot issues.

1. Technical Support:

• Provide advanced technical support for Windows, SQL, and SSMS-related issues.
• Assist in resolving complex technical problems and provide guidance to junior team members.
• Coordinate with software vendors for support and troubleshooting.

1. Security and Compliance:

• Implement and enforce security policies to protect sensitive insurance data.
• Ensure compliance with industry regulations and standards.
• Conduct regular security audits and vulnerability assessments.

1. Project Management:

• Lead IT projects related to system upgrades, migrations, and new implementations.
• Collaborate with cross-functional teams to ensure project success.
• Develop and maintain project documentation and timelines.

1. Performance Monitoring and Optimization:

• Monitor system and database performance to identify and resolve bottlenecks.
• Implement performance tuning techniques for both Windows servers and SQL databases.
• Regularly review and optimize system configurations.

1. Team Leadership:

• Mentor and guide team members, providing training and development opportunities.
• Delegate tasks and responsibilities effectively.
• Conduct performance reviews and provide constructive feedback.

1. Incident and Problem Management:

• Manage and resolve incidents and problems related to IT operations.
• Develop and implement incident response plans.
• Analyze root causes and implement preventive measures.

1. Documentation and Reporting:

• Maintain comprehensive documentation of systems, processes, and procedures.
• Generate regular reports on system performance, incidents, and project status.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.

1. Continuous Improvement:

• Stay updated with the latest industry trends and technologies.
• Identify opportunities for process improvements and implement best practices.
• Foster a culture of continuous learning and improvement within the team.

When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
Learn more about the people behind our products at -

• LinkedIn Page Applied Systems India
• https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.