About Us
Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
Udacity's mission is to democratize education. We're an online learning platform offering groundbreaking education in artificial intelligence, machine learning, robotics, virtual reality, and more fields. Focused on self-empowerment through learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists while enabling learners at all levels to skill up with essentials like programming, web, and app development. Udacity is looking for people to join our Mentor Ops team. If you love a challenge and truly want to make a difference in the world, read on!
Are you passionate about learning and helping others learn? Do you find people management and mentoring rewarding? Are you technically sound and eager to learn about different technologies? Do you thrive in a fast-paced environment with a diversity of intellectual challenges? We are looking for you!
Responsibilities:
- Technical skills of new mentors: Responsible for selecting technically strong mentors who can provide superlative services (Project reviews and answers on the Knowledge platform) to students
- Technical quality of Services: Responsible for deploying processes to ensure that new and existing mentors are providing high-quality, technically accurate services to the students
- Mentor classification: Direct ownership of validating whether any mentor is a low, medium, or high performer. The validation exercise to encompass all data related to mentor performance, including students' ratings, P2P audit scores, and data collected by manually checking the quality of services
High-performing mentors: Build and lead a community of technically skilled, high-performing mentors who would serve as technical experts for an array of Nanodegree programsOngoing Technical certification: In a scalable manner, build technical certification modules for the mentors to strengthen their technical skills and develop the competency to support students in a better manner
- Technical Mentor Ops processes: Ensure timely execution of parts of Mentor ops processes that need a technical understanding of concepts. Methods include getting higher-quality answers to the students through mentors and plagiarism investigations.
- Select and onboard Session lead: Identifying high-performing and technical strong Session leads who would be taking virtual connect sessions for the Enterprise and Scholarship clients
- New Initiatives: Work closely with the rest of the Mentor Operations, Student Services, Product, Engineering, and Content teams to launch new programs and opportunities for enterprise customers, students, mentors, and more
What are we looking for:
- Technically strong bend of mind with eagerness to learn
- An intermediate proficiency in Python or a similar language and development experience.
- Proficiency in data analysis, visualization, engineering, SQL, data Warehouses, data lakes, and data pipelines on both AWS and Azure.
- Exceptional ability to collect, analyze, and report on data
- Experience in designing, launching, and managing operational processes to drive processes at scale
- Proven experience in prioritizing and multitasking multiple urgent needs
- Intuition to guide Udacity mentors by encouraging best practices for tutoring and giving feedback
- Flexibility in using or learning to use different methods for tracking and conveying information, such as Zendesk, Google Docs, forums, online chat programs, and email
Ideal Candidate:
- Strong expertise in Python, SQL, NoSQL databases (e.g., MySQL, MongoDB), data visualization tools (e.g., Tableau), statistical analysis (using Python, R, scipy, statsmodels), and data manipulation libraries (e.g., pandas, dplyr).
- Proficient in data integration concepts, tools for building data pipelines (like Apache Airflow), and cloud platforms (e.g., AWS, Azure) for data services deployment.
- Knowledgeable in big data frameworks (e.g., Apache Hadoop, Apache Spark) for large-scale data processing and analysis.
- Strong Problem-solving skills
- Good at researching and troubleshooting technical issues
- Empathetic and a great mentor
- Excellent organizational skills and ability to meet deadlines
- Driven by data to constantly iterate and improve
- An excellent communicator who excels in listening, writing, and responding professionally
- A team player
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
- Quarterly wellness day off
- Personalized career development
- Unlimited access to Udacity Nanodegrees
Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
 Accenture Equal Opportunity Statement
Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
