Technical Product Manager

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new Technical Product Manager in India to join our growing Product Team. This individual will report into our Product Management Team Lead and drive product launches for customer-facing solutions that enhance brand loyalty, retention, and revenue across our website and app. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! 

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday with a minimum schedule overlap of 4-5 hours per day with 8:00 a.m. to 5:00 p.m. U.S. Eastern Time to ensure effective collaboration

Base Salary: $37,000 - $46,000 USD per year

Responsibilities:

• Manage complex system integrations by overseeing third-party integrations. Understand how data flows between systems and ensure changes to one part of the platform do not create downstream issues in another.
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals.
• Collaborate on the strategy, discovery, and execution of initiatives involving complex system integrations, enhancements, and customer-facing features.
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence.
• Facilitate Agile ceremonies such as standups, backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time.
• Balance technical debt, new capabilities, and operational improvements.
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met.
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives.
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices.
• Lead UAT planning and execution to ensure product quality across projects and releases.
• Support end-to-end testing, QA, and validation for technical implementations and system integrations.
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch.
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization. Translate technical concepts into clear, actionable language for non-technical stakeholders across Engineering, QA, Finance, Operations, Customer Service, and Marketing, adapting your communication style to the audience and ensure all teams are aligned on priorities and impact.
• Identify and communicate problems affecting the team and proactively propose and implement solutions.
• Develop a deep understanding of the end-to-end order lifecycle, including payments, inventory, fulfilment, shipping, and returns and ensure platform decisions reflect the operational and financial impact of changes across the business.
• Work with data to validate outcomes Use data tools (SQL, BigQuery, or similar) to validate requirements, verify outcomes, and support evidence-based decision making. Comfortable creating, reading and interpreting API specs, technical documentation, and system diagrams.
• Use AI tools in a product context, whether for product discovery, troubleshooting system issues, analyzing data, or accelerating day-to-day workflows.

Requirements: 

• Bachelor’s degree in one of the following or associated majors: Business, Economics, Computer Science, Information Systems, Engineering, or equivalent professional experience.
• 6+ years of professional experience with 3+ years in a product or technical role focused on software development and system integrations in an eCommerce setting with a proven track record of delivering complex, cross-functional initiatives on time and within scope, while demonstrating good judgment in resolving escalated and complex issues.
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies.
• A natural curiosity for AI tools and demonstrated experience using them in a product context, whether for product discovery, troubleshooting system issues, analyzing data, or accelerating day-to-day workflows.
• Hands-on experience working with Developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture).
• Cloud deployment experience with one or more major platforms such as Google Cloud Platform, AWS, or Azure.
• Ability to work on assignments of diverse and complex scope, identifying solutions to unfamiliar problems with minimal guidance.
• Awareness of how monolith and microservice systems coexist and impact each other and an appreciation of how platform changes impact customer experience, operations, and finance.
• Established effective working relationships with senior leadership both internally and externally.
• Exceptional written and verbal communication skills in English, with the ability to translate complex technical concepts for non-technical audiences.

Preferred Qualifications:

• Understanding of full stack development technologies and frameworks, including JavaScript, React, Node.js, Java, Spring Boot, or similar.
• Familiarity with enterprise systems such as Warehouse Management Systems, ERP, CRM, or similar platforms, and experience integrating these systems.
• Certified CSPO, SAFe, or other relevant product/technical certifications, plus Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional, Azure Fundamentals).

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.