Technical Program Manager, Training Infrastructure

Responsibilities:  

• Build relationships and partner with cross-organizational stakeholders, including DevOps, Engineering, Customer Support, and others. 

• Drive the program plan across all phases of the training infrastructure program lifecycle to build profitable, learner-centric, hands-on education products. 

• Analyze program KPIs to track, measure, and report on program success and outcomes. 

• Proactively monitor and optimize training infrastructure expenses and flag cost management concerns with leadership as they arise. 

• Establish, enforce, enhance, and document policies, processes, and workflows for managing tenants and virtual machines. 

• Continuously automate, scale and improve training infrastructure to meet the evolving needs of the organization. 

• Lead migration of the virtual machine program to a new cloud-based platform. 

• Own integrations of the training infrastructure with SailPoint’s learning management system and project management system. 

• Triage and resolve Identity University student support tickets arising from tenant and virtual machine issues. 

• Manage internal support processes and escalations with multiple teams, including DevOps, Engineering, and Customer Support. 

Requirements: 

• 3+ years of experience in technical programs or related field. 

• Good understanding of project management methodologies. 

• Strong organizational and multitasking skills. 

• Ability to work effectively in a team environment. 

• Excellent communication and interpersonal skills. 

• Experience and deep understanding of cloud computing technologies. 

Preferred: 

• Bachelor's degree in computer science, engineering, or a related field. 

• Experience with managing training or educational programs. 

• Experience with Identity Management. 

• Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow 
   

This role is based in Pune,  India