Technical Project Manager II (Workforce management)

WHO YOU ARE:

We are seeking a highly skilled Workforce Management Analyst with strong expertise in OpenAir administration, business intelligence, and workforce analytics. The ideal candidate will play a pivotal role in optimizing workforce operations, streamlining reporting, and driving efficiency through advanced tools and methodologies. 

WHAT YOU’LL DO:

Workforce Management & Analytics 

• Monitor and analyze workforce metrics, including utilization, capacity, and performance. 

• Provide actionable insights through detailed workforce analysis and reporting. 

• Ensure compliance with workforce management policies and procedures. Collaborate with PMO, Finance, Technology teams to set the expectations and monitor the compliance. 

• Collaborate with project managers and leadership teams to ensure proper staffing and workload distribution. 

 OpenAir Administration & Integration 

• Support administration of OpenAir platform, managing system configurations, user access, and workflows, ensuring data integrity and system optimization. Work closely with US WFM counterpart. Collaborate with PMO, Finance, Data and IT teams to integrate OpenAir with Microsoft BI for advanced data visualization and reporting leveraging OpenAir API. 

Business Intelligence & Reporting 

• Design and develop BI dashboards to track workforce utilization, availability, and capacity, and visualize key workforce performance metrics. 

• Automate and streamline reporting processes to enhance operational efficiency. 

• Generate regular reports and analyses for leadership to inform decision-making. Leverage Power BI, Tableau, or other BI tools to deliver insights that support workforce forecasting and decision-making. 

• Provide trend analysis and predictive analytics to identify risks and opportunities for operational improvements. 

• Present workforce insights to leadership, helping drive data-backed decisions on staffing, hiring, and resource allocation. 

 Forecasting & Scheduling: 

• Conduct demand forecasting to anticipate workforce needs and ensure alignment with business objectives. 

• Work with leadership to implement real-time workforce adjustments based on business demand. 

• Ensure workforce planning aligns with financial targets and revenue goals. 

 Project Management Support 

• Utilize tools like JIRA and Confluence for tracking tasks and managing team collaborations. 

• Support Agile and Scrum workflows to improve team performance and project delivery. 

• Generate progress reports, dashboards, and KPIs for leadership. 

• Support data collection for post-project analysis and lessons learned. 

• Help onboard new project team members and provide administrative support. 

 Technical Expertise 

• Develop workflows and tools to enhance workforce-related processes. 

• Troubleshoot and resolve issues in OpenAir and other integrated systems. 

• Utilize advanced Excel functions for data manipulation and reporting. 

• Partner with data team on possibility of new data pipelines and ingestion requests as well as on data model improvements 

WHAT YOU’LL NEED:

• Bachelor's degree in business administration, Information Systems, or related field. 

• 5-7 years of experience in workforce management, system administration, or analytics. 

• Proficiency in OpenAir administration and API integration. 

• Strong expertise in Microsoft BI, JIRA, Confluence, and advanced Excel. 

• Familiarity with Scrum and Agile methodologies is a plus. 

• Excellent analytical, problem-solving, and communication skills. 

Core Competencies: 

• Strong technical and analytical skills with a focus on workforce management. 

• Expertise in OpenAir and business intelligence tools for advanced reporting. 

• Effective collaboration and communication abilities. 

• Proven ability to streamline processes and deliver insights that drive efficiency. 

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability