Would making an impact on the digital experiences of millions of users excite you?
Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?
Join our prestigious Professional Services team
Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, provide creative solutions and work to continuously improve for our customers and our team.
Become a trusted advisor
As the trusted advisor to customers, you would be managing customer engagement and building technical solutions. You'll be project managing, problem-solving and building close relationships with customers across many industries.
As a Technical Project Manager II, you will be responsible for:
- Technical-consulting to evaluate customer's architecture, gather requirements and to propose appropriate Akamai solutions to service customer requirements
- Managing scope, timelines, and budget of integrations to reduce risk and ensure customer success
- Advocating best practices for the customer and internal teams during product design, development and implementation
- Collaborating with cross-functional teams including Support, Engineering, Products, Presales and Sales to resolve technical & business issues
- Identifying service enhancements and potential problems proactively to ensure continuous improvements to quality of customer service delivery
Do what you love
To be successful in this role you will:
- Have over 5 years' of relevant experience and a Bachelor's degree in Computer Science or related field
- Have deep understanding of internet technologies and cloud architectures
- Have experience in a customer facing role where an aptitude for improving customer satisfaction was successfully demonstrated.
- Have past experience of managing and delivering technical customer projects successfully
- Have a natural ability to engage, influence and build trusted relationships with customers
- Have ability to collaborate, prioritize, and solve problems in a fast changing environment
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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