Director, Technical Solutions
Summary
The Director of Technical Solutions is responsible for delivery of all technical projects across the development,
solution management, and QA teams. This individual will manage employees coordinating with team leads on hiring,
career growth and development of culture within as well as across groups. The Director of Technical solutions will
monitor workflow, project velocity and accuracy, resource allocations, and drive process improvements. This will
require collaboration with US Technical Service leads as well as other division heads ensuring seamless and
consistent delivery across the Globe.
Essential Responsibilities
• Coordinate hiring with team leads to identify, interview, and assist with onboarding.
• Management and development of Teams and individuals career pathing fostering advancement in skills and
growth opportunities.
• The selected candidate will work with the Sr Management team to establish goals across Technical Solutions.
• Collaborate with local and global leads to develop culture through events and team building.
• Resource allocations across teams to ensure staff sizes and skills are aligned to existing and forecasted demand.
• Monitor and report on teams work velocity and accuracy working towards corporate productivity targets.
• Executes and analyzes processes and data to measure efficiency, accuracy, integrity, of teams operational
performance.
• Provide organizational and technical support to ensure critical customer support issues are handled effectively
and with correct resources.
• Accurately estimate project resource and manpower requirements for customers
• Mentor staff as Zeta’s products and platforms scale to support existing and new customers.
• Work with product management and engineering to establish a clear and appropriate strategy for developing
features
• Deliver strategy presentations to internal executives and external customers
• Ensure proper software engineering practices are followed and adjust existing processes to improve customer
satisfaction.
• Determine and implement industry best practices for reliability, availability, performance, and compliance.
Desired Characteristics (Skills)
• Ability to thrive in a high-pressured and highly customer-oriented environment; Ability to contribute to multiple
projects/demands simultaneously.
• Experience managing multiple people, departments, teams, and remote resources with varying technical skills
and levels.
• Demonstrated conflict resolution capabilities to manage through resource performance challenges.
• Facilitation and team-building skills at all levels. Ability to influence, train, mentor and leverage the skills of
others, including Directors and above, to achieve objectives.
• Demonstrated adaptability and ability to manage change in a fast-paced work environment
• Demonstrated process and efficiency management
• Demonstrable analytical and problem-solving skills.
• Experience in developing quality centric processes.
• Bachelor’s Degree in computer science, Management Information Systems or 5-years’ experience SDLC with
emphasis on both RDBMS and Cloud disciplines.
• RDBMS experience with databases such as Snowflake, MS SQL Server utilities such as SSDT, SSRS, and SSIS,
Oracle, My Sql, Vertica.
• Familiar with AWS S3, Athena, EC2, EMR, RDS, as well as Apache Projects such as Airflow, and Kafka.
Company Summary
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership.
Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the
Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to
unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the
world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search
and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable,
repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,
gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical
condition, disability, veterans status, or any other basis protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
arrest and conviction records.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by
Independent Research Firm
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc300945353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-crosschannel-campaign-management-reports-by-independent-research-firm-300938241.html
