As a Technical Services Helpdesk Specialist, you will act as the first point of contact with InterSystems staff when they are experiencing a technical problem or request. This is an internship opportunity intended for fresh graduates from technical high schools or universities.
Responsibilities:
- To provide technical assistance to the local InterSystems staff using the appropriate ticketing tools (ServiceNOW). This can take the form of:
- End user device or virtual machine support
- Telephony or Video conferencing support
- Printer issues
- Application issues or access rights
- Managing equipment or software purchase requests
- To assist HR in the onboarding of staff and performing closure actions for departing staff.
- To build and configure end-user equipment in accordance with standard policies and processes.
- To manage, record and update asset lists for local infrastructure and user endpoints.
- Manage business continuity measures on a day-to-day operational basis (i.e. backup monitoring)
- Escalation of problems to the relevant specialist teams within Technical Services as required.
- Respect and maintain the confidentiality and security of sensitive files owned by the various departments, notably HR (Human Resources) and Finance, and office-wide emails.
Skills:
- Excellent interpersonal and communication skills
- Desktop support skills, centered around Windows and Microsoft Office suites.
- A detail-based approach to problem solving.
- Ability to respond promptly to technical support issues.
- Ability to work in a process and KPI driven environment, while maintaining a flexible approach to meet the varied needs of the business
- Desirable: ability to travel internationally to support operations at other locations when needed.
Education & Certifications:
Required: Technical High School Diploma or relevant University Degree
Required: Fluency in Italian, professional knowledge of English
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
