The Technical Support Analyst will provide application support, troubleshoot technical issues, and collaborate with internal teams to maintain system stability and performance. Responsibilities include managing support tickets, scripting for automation, working with Linux CLI, and understanding cloud infrastructure. The role demands strong analytical skills and effective communication to document and resolve incidents.
We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools, along with a foundational understanding of cloud infrastructure.
This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment.
Key Responsibilities:- Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
- Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
- Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
- Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
- Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
- Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
- Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
- Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).
- 1–3 years of experience in technical/application support or a related field.
- Proficiency in Python/Shell scripting for automation and troubleshooting.
- Hands-on experience with Linux CLI for system diagnostics and issue resolution.
- Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
- Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
- Excellent communication skills, with the ability to document and explain technical issues clearly.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience with monitoring tools like Grafana, Prometheus, or Datadog.
- Exposure to SQL databases for querying and troubleshooting.
Location(s):
India RemoteSimilar Jobs
Healthtech
As a Technical Support Analyst, you will manage client communications, resolve support tickets, and ensure customer satisfaction through effective problem-solving and teamwork.
Top Skills:
Bank Of America CashproBlacklineBpcCredit HoundCrystal ReportsExpensiteGreat PlainsIntegration MiddlewareJaggaerMicrosoft Office 365NexusPythonSQL
.jpg)
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
As an Associate Software Engineer, you will develop and maintain internal systems, tooling, and automation for cloud-based products, ensuring performance and operational excellence while collaborating with various teams.
Top Skills:
AnsibleAWSCloudFormationCloudwatchCollectdFluentdGoGrafanaJenkinsKubernetesNagiosNew RelicOpentelemetryPHPPrometheusPuppetRubySplunkSumo LogicTerraform
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
As a Senior Front-End Software Engineer, you will design, develop, and optimize web applications while mentoring less experienced developers and collaborating across teams to enhance product features.
Top Skills:
CSS3GulpHTML5JavaScriptNode.jsNpmReactTypescript
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
