Technical Support Analyst

About ChiStats

ChiStats is an award-winning, AI-native engineering company focused on building practical AI, data, and cloud-enabled solutions for financial services and other mission-critical industries. We are actively building our Wealth Management and Compliance technology portfolio, including ComplianceAssist — an AI-enabled compliance product initially designed for AMCs regulated by SEBI, with identified potential to extend to AIFs and PMS firms.

We are seeking a data-driven Tech Support Analyst to join our Commercial Analytics team, supporting the US Commercial Insurance business. The ideal candidate is comfortable working with Defect triaging and support analysis and can communicate findings clearly to both technical and non-technical stakeholders.

Key Responsibilities

• Defect triaging and support analysis.
  
• Partner with cross-functional teams to define KPIs and track performance against commercial targets.
  
• Perform core data processing tasks, including slicing, dicing, and querying large datasets.
  
• Validate and test analytical outputs to ensure accuracy and reliability.
  
• Lead requirement gathering and consultation with cross-platform teams and end users.
  
• Conduct ad-hoc analysis to answer emerging business questions.
  

Required Skills & Qualifications

• Strong analytical aptitude with a mindset suited to both structured and unstructured data.
  
• Solid understanding of the Commercial Insurance domain.
  
• Familiarity using Postman and REST APIs.
  
• Proficiency in Microsoft Excel, PowerPoint, and Word.
  
• Strong written and verbal communication skills.
  
• Willingness to work flexible shifts aligned with US business hours.
  

Preferred Qualifications

• Hands-on experience with AI tools such as Gemini, Claude, or similar platforms.
  
• Familiarity with A/B testing and statistical analysis.
  
• Exposure to forecasting models or predictive analytics.
  
• Prior experience in Insurance, BFSI, or related financial services domains.