Technical Support Engineer - Control & Protection Relays

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About the Company:

The Hitachi Energy India Operations Center (INOPC) houses over 3,000 energy transition technologists in three locations from grid automation, transformers, high voltage products, grid integration and service businesses. Spread over 3,00,000 sq feet, with nearly 50,000 sq feet of dedicated lab space, the center brings under one roof diverse engineering capability that has been built over the years, fostering collaboration to advance the world’s energy system to be more sustainable, flexible and secure. INOPC supports Hitachi Energy units across 40+ countries to deliver projects in 80+ countries.

We are technology leaders at the forefront of evolving the world’s future energy system. The rising energy consumption with changing lifestyles and rapid urbanization, is driving the need for affordable, reliable and sustainable energy. Our innovative technologies help to make the energy system more resilient, secure and safe.

Electricity will be the backbone of the carbon-neutral future and together, with customers and partners, we are co-creating solutions that are helping to accelerate the energy transition. Customers count on our technologies to help them to integrate huge volumes of renewable energy into the world’s grids and manage increasing levels of complexity; and our technologies are also instrumental to the electrification of transportation, industry and smart life sectors. The center equally focuses on catering to grow complexity in domestic and international grids and is a key lever for Hitachi Energy’s growth globally.

The opportunity:

The Technical Support Engineer will be part of a technical support team at the Global Technical Support Center in Chennai. We provide service to the global installed base of protective relays and control devices, as well as associated tools and system equipment. At HITACHI ENERGY, we are proud to offer you an environment where we value personal and professional development.

How you’ll make an impact:

• Provide Level - 3 Technical support for global customers of Hitachi Energy for any escalations or queries related to Bay Level Products - Relion Series IEDs.

• Technically supporting external customers as well as our own organization.

• Good knowledge in Power system study and fault analysis.

• Conducting technical investigations and root cause analysis.

• Making sure that all reported cases are well handled in a professional way.

• Managing customer cases in a common database with priority and response time.

• Close cooperation with engineering / development units.

• Building relations and providing great customer service on a high technical level.

• Actively sharing the technical skills with the team and preparing of Knowledge articles.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor’s degree in electrical & Electronics.

• Must have 9-13 yrs of experience.

• Good knowledge about Power system, Control and Protection.

• Proficient in Commissioning of Numerical IEDs (Relion 670/650) at the station, good knowledge about Generator applications.

• Hands-on experience in software configuration tools like PCM600, HMI500.

• Background in Substation Automation and commissioning is meriting.

• Familiarity with the IEC 61850 standard is a plus

• Proficient in Microsoft office tools (Excel, Word & Powerpoint).

• Fluency in English.