8x8 Inc Logo

8x8 Inc

Technical Support Engineer (CPaaS)

Posted 11 Days Ago
Remote
19 Locations
Junior
Remote
19 Locations
Junior
Responsible for providing technical support, monitoring cloud infrastructure, troubleshooting issues, and collaborating with teams to enhance customer experience.
The summary above was generated by AI

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

 

We are looking for a Technical Support Engineer to take part in the daily operations of our communications platform. 

You will be part of the Customer Support & Operations team, responsible for the technical support and monitoring of our real-time, cloud-based infrastructure. 

This role sits in Cebu, Philippines and reports to the Global Technical Support Manager. Our ideal candidate will have a professional technical support background or come from similar systems administration, NOC or operations roles. You will become part of our 24/7 shift schedule to ensure around the clock, first-class technical support for our customers. 

Responsibilities:

  • Provide reactive and proactive customer support to ensure the best quality of service.

  • Address customer service desk queries and collaborates with our technical teams on more complex queries.

  • Monitor, resolve and escalate cloud infrastructure-related issues.

  • Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems.

  • Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services.

  • Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes. 

Desired Skills & Experience:

  • 1-5 years of experience in professional technical support, systems administration, NOC or Operations role.

  • Familiar with troubleshooting and resolving QoS (Quality of Service) related issues.

  • Experience in supporting SMS, ChatApps, Voice or Video in an Operational environment is an advantage

  • Basic SQL and Unix skills will be preferred

  • Experience working in a changing and fast-paced environment.

  • Excellent judgment to prioritize customer issues based on their urgency and severity.

  • The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

  • Fluency in English – written and verbal

  • A great team player with excellent communication skills.

  • Strong analytical, problem solving & multitasking skills.

  • Work on own initiative in a dynamic and fast-paced business environment

 

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Top Skills

APIs
Cloud Infrastructure
Communication Platforms
SQL
Unix

Similar Jobs

2 Days Ago
Remote
26 Locations
Junior
Junior
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Oversee and enhance the quality of client communications, conduct audits, provide coaching, analyze feedback, and recommend improvements.
Top Skills: CoachingPlanningProblem SolvingQuality AssuranceResearchTime Management
3 Days Ago
Remote
26 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Support clients by resolving issues via live chat, phone, and email. Escalate inquiries, verify documentation, and maintain service standards.
Top Skills: JIRASalesforce
4 Days Ago
Remote
26 Locations
Entry level
Entry level
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
The role involves providing customer support, resolving issues, managing client requests, and maintaining communication while achieving quarterly KPIs.
Top Skills: JIRASalesforce

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account