The Technical Support Engineer will provide support to global customers, assist in product installation, operations, troubleshooting, and contribute to the support organization and knowledge base.
Description
Requirements
At AlgoSec, What you do matters!
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements
Requirements:
- At least 3 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills in English.
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Top Skills
Checkpoint
Cisco
Fortinet
Juniper
Linux
Perl
Shell
Unix
Similar Jobs
.jpg)
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
As a Software Engineer, you'll develop scalable modules, collaborate with teams, and enhance automation for cloud products while ensuring operational excellence.
Top Skills:
AWSBashCloudFormationGoKafkaKubernetesLinuxPHPPythonRabbitMQSnsSqsTerraformUnix
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
As an Associate Software Engineer, you will develop and maintain internal systems, tooling, and automation for cloud-based products, ensuring performance and operational excellence while collaborating with various teams.
Top Skills:
AnsibleAWSCloudFormationCloudwatchCollectdFluentdGoGrafanaJenkinsKubernetesNagiosNew RelicOpentelemetryPHPPrometheusPuppetRubySplunkSumo LogicTerraform
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
The Associate General Counsel, Chief Compliance Officer ensures compliance with Indian laws, represents the compliance team, and oversees Snap's programs across regions.
Top Skills:
20002021 (Intermediary Guidelines)Information Technology ActInformation Technology Guidelines For Intermediaries And Digital Media Ethics Code Rules
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
