The Technical Support Engineer will assist global customers with product installation, operations, and troubleshooting while maintaining the knowledge base and collaborating with support teams.
At AlgoSec, What you do matters!
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements:
- At least 3 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills in English.
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Top Skills
Checkpoint
Cisco
Fortinet
Juniper
Linux
Perl
Shell
Unix
Similar Jobs
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
The Associate General Counsel will oversee compliance with legal requirements in India, manage relationships with government agencies, and implement compliance programs in the region.
.jpg)
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
Seeking a full stack Software Engineer to develop APIs and applications using PHP Symfony framework, enhance customer experience, and collaborate in an Agile environment.
Top Skills:
AngularAWSDockerGinGoKubernetesMySQLPHPSumologicSymfony Framework
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
The Senior Accountant will manage accounting processes including journal entries, reconciliations, compliance with US GAAP/local regulations, and support audits while collaborating with cross-functional teams.
Top Skills:
ConcurExcelOracleVBAWorkday
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
