Provide technical support for Microsoft 365 services, managing customer issues, troubleshooting, and ensuring timely resolution according to SLAs.
Roles & Responsibilities
- Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
Desired Skills - Experienced in Microsoft Process or Microsoft 365 domain.
- Must have excellent written and verbal communication skills.
- Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
- Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
- Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Top Skills
Microsoft 365
Microsoft Exchange
Sharepoint
Teams
Windows 10
Windows 11
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Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
