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Gigmo Solutions

Technical Support Engineer - India

Posted 4 Days Ago
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Remote
Hiring Remotely in India
Junior
Remote
Hiring Remotely in India
Junior
Provide technical support for Microsoft 365 services, managing customer issues, troubleshooting, and ensuring timely resolution according to SLAs.
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Description

Roles & Responsibilities

  • Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
  • Responsible for handling escalation calls and resolving tickets as per SLA.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Diagnose and troubleshoot technical issues.
  • Prioritize and manage several open issues at one time.
    Desired Skills
  • Experienced in Microsoft Process or Microsoft 365 domain.
  • Must have excellent written and verbal communication skills. 
  • Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
  • Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
  • Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal. 

Top Skills

Microsoft 365
Microsoft Exchange
Sharepoint
Teams
Windows 10
Windows 11

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