The Technical Support Engineer will be the key contact for IT-related issues at the Mumbai office, ensuring timely support and maintenance of equipment and systems. Responsibilities include managing Microsoft 365 changes, troubleshooting technical issues, and collaborating on operational projects.
- Be the point of contact within the IT team for the Mumbai office and ensure a high level of service to all of our wider team members.
- Be the primary point of contact for IT-related issues and ensure they are dealt with in a timely fashion, Ensuring the team adheres to the wider business service level agreements.
- Manage changes to our Microsoft 356 environment and escalate internally or with 3rd parties as required.
- Work with the senior IT team on strategic and operational projects.
- Provide proactive maintenance of our on-premise equipment, including but not limited to Networking, audio-visual, building security and unified communications.
- Troubleshoot technical issues
- Enjoy working as part of a distributed multiple-disciplinary technical team.
- Experience in working within a Microsoft 365 cloud-based environment including the advanced features of E5 licences.
- Have a passion for providing exceptional customer / technical support to our team members.
- Enjoy working with the advanced features of the Microsoft 365 Ecosphere and look for exciting ways to innovate and bring value to the organisation.
- Have experience working independently on support/ technical issues and working with third parties where required.
- Excellent verball and written communication skills
- 24 days holiday per year plus 10 gazette public holidays
Everyone belongs at Carbon Clean
We are passionate and committed to our people. Our aim is to build a diverse and inclusive movement: teams of forward-thinking people, with unique talents, skills, passions, and experiences. It’s talent that matters to us and we encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
Top Skills
Microsoft 365
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
The Technical Support Engineer II serves as the primary interface for customer technical support. Responsibilities include managing incoming support cases, resolving customer issues, educating users on product functionality, and collaborating with teams to ensure timely issue resolution.
Top Skills:
AWSAzureLinuxWindows
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
As a Technical Support Engineer, you will provide support to SailPoint's customers by troubleshooting and resolving complex technical problems, collaborating with engineering teams, delivering product fixes, and documenting solutions. The role requires strong communication skills and a commitment to customer satisfaction, along with a willingness to learn and support team members.
Top Skills:
.NetHTMLJ2EeJavaJavaScriptJSONLinuxMs-SqlMySQLOracleRestSAMLSoapSpmlUnixXML
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Associate Lead Technical Support Engineer will manage a technical support team, providing advanced support to customers, overseeing support operations, and resolving complex technical issues. They'll collaborate with different teams, document solutions, offer 24/7 on-call support, and ensure a high-quality service experience for clients.
Top Skills:
JavaScript
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
