ESET Logo

ESET

Technical Support Engineer

Posted 25 Days Ago
Be an Early Applicant
India
Senior level
India
Senior level
Provide technical product support, troubleshoot security issues, document findings, and communicate solutions to customers while ensuring effective resolution of incidents.
The summary above was generated by AI

Summary

ESET Technical Support Engineer provides technical product support to all ESET customers, partners, resellers, and internal personnel. This candidate needs to take ownership of reported issues and seeing problems through to resolution. Researching, diagnosing, and troubleshooting security-related problems with systems and applications, resolving incidents, and ensuring the proper implementation and maintenance of security solutions.

Job description

  • Effectively troubleshoot, resolve and properly document support issues.
  • Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
  • Test and replicate reported issues in test environment then report/document findings and results.
  • Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
  • Accurately log and track support requests
  • Communicate trending support issues to Regional customer care team.
  • Ability to communicate with administrators of large private business and government systems with confidence and authority.
  • Ability to work independently on multiple projects and tasks simultaneously in an efficient manner.

Skills and competencies:

  • Bachelor’s degree in Computer Science or four-year related degree highly desired.
  • 5+ years of technical support, experience in the software industry desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience.
  • Network infrastructure experience or knowledge (i.e. switches, routers, firewalls, etc).
  • Knowledge of DNS, DHCP, AD, Group Policy.
  • Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, Windows, Android, Mac OSX, and Linux.

General competencies include:

  • Excellent report writing and communication skill
  • Minimum 5+ years’ experience in IT security Industry
  • Experience in working with enterprise customers 
  • Fluent in English and Hindi
  • The ability to work well independently as well as with a team

#LI-PY1 #mid-senior

Primary location

India

Additional locations

Time type

Full time

Top Skills

Active Directory
Android
Dhcp
Dns
Group Policy
Linux
Mac Osx
Malware Handling
Security Solutions
Tcp/Ip
Technical Support
Windows

Similar Jobs

2 Days Ago
Hybrid
Bangalore, Bengaluru, Karnataka, IND
Junior
Junior
Artificial Intelligence • Cloud • Software • Cybersecurity
Assist potential clients and existing customers with technical questions about Datadog, educate users, and build documentation.
Top Skills: LinuxSaaS
2 Days Ago
Hybrid
Bangalore, Bengaluru, Karnataka, IND
Junior
Junior
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer, you'll assist customers through multi-channel support, resolve technical issues, and educate clients on Datadog's platform while participating in internal product discussions.
Top Skills: ConfluenceJIRALinuxZendesk
3 Days Ago
Hybrid
Pune, Maharashtra, IND
Mid level
Mid level
Fintech • Information Technology • Logistics • Payments • Analytics • Business Intelligence • Generative AI
As an Advanced Support Engineer, you will troubleshoot and resolve product issues, educate support staff, and manage workload in a collaborative global environment.
Top Skills: AirbrakeAtlassianAWSBash ScriptsCloud Monitoring SystemsCxmlDockerDomElkGrafanaGrepHTMLAzureMySQLNew RelicOktaPhpmyadminRest ApiRuby On RailsSAMLSftpSQLSshUnix/LinuxXMLXslt

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account