Available Location: Austin, TX
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.
Examples of desirable skills, knowledge and experience
- Ability and willingness to work occasional weekends, holidays, and after hours
- You are comfortable communicating in writing and always put the customer first
- You are a motivated self-starter who always looking to expand your skill sets
- You take initiatives and capable of learning new technologies / systems / features with little guidance
- You enjoy troubleshooting and solving unknown technical problems and issues
- You are inquisitive and able to communicate to different kind of audiences
- You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
- You understand how the Internet works
Bonus Points
- You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
- You have experience installing and configuring web servers like Apache, Nginx, and IIS
- You are familiar with Cloudflare and have a site actively using our platform
- You have web development, hosting, or customer support experience
