The Technical Support Engineer rectifies customer issues, manages JIRA and Kissflow tickets, tests new features, and provides training.
This is a remote position.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
- Working on JIRA tickets for product issues raised by clients.
- Taking API calls with clients and internal users.
- Closely working with other teams to get the issue resolved.
- Understanding new features and testing them for training purposes.
- Providing product/feature related training to internal teams
- Working on Kissflow tickets as tech support tasks.
- Working on new ideas to make existing processes more effective and efficient
Requirements
- B.Tech (IT) with proven Experience of 3-4 years
- Experience in working with JIRA
- Experience in implementing REST APIs
- Good in Excel Reports
- Basic understanding on SQL queries
- Experience in Integration of Software's
Benefits
100% Remote Working
Flexible Working Hours
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