Provides L2 technical support for client infrastructure, including Windows servers, Active Directory, networks, virtualization, backups, Microsoft 365, endpoints, hardware, and IT assets. Responsibilities include troubleshooting, restores, deployments, on-site installations, infrastructure projects, documentation, vendor coordination, and SLA-based incident resolution in managed services environments.
About ZM Technologies
ZM Technologies is a system integrator and Managed IT Services provider offering IT infrastructure, networking, cybersecurity, cloud, backup, hardware and technical support solutions to businesses across different industries.
We are looking for an L2 Technical Support Engineer who can independently troubleshoot IT infrastructure issues, support client environments and work closely with L1, L3 and OEM teams to ensure timely resolution of incidents.
The L2 Technical Support Engineer will be responsible for providing advanced technical support for client IT infrastructure, including servers, networks, endpoints, backups, Microsoft 365, Active Directory and virtualization environments.
The ideal candidate should have strong troubleshooting skills, good communication, hands-on infrastructure knowledge and the ability to work in a managed services/system integrator environment.
- Monitor and verify daily backup jobs using Veeam, Commvault/Metallic and Druva.
- Troubleshoot backup failures and perform basic corrective actions.
- Perform file, folder, mailbox and system-level restores as per client requirements.
- Support Microsoft 365 and endpoint backup and recovery activities.
- Monitor backup health, capacity and retention status and escalate critical issues to L3/OEM teams.
- Maintain backup reports and update incident/ticket details.
- Provide L2 technical support for Windows Server, Active Directory and virtualization environments.
- Troubleshoot issues related to Windows services, Active Directory, DNS, DHCP, Group Policy and user authentication.
- Support VMware/Hyper-V environments and perform basic VM-related troubleshooting.
- Assist in server, storage and network infrastructure deployment and configuration.
- Perform rack-and-stack, cabling, hardware installation and replacement at client locations.
- Coordinate with L3 engineers and OEMs for complex server, storage and infrastructure issues.
- Prepare, configure, deploy and recover rental laptops, desktops, workstations and video conferencing (VC) equipment.
- Maintain accurate records of deployed, returned and replaced IT assets.
- Troubleshoot hardware issues and coordinate warranty replacements and repairs.
- Manage AMC-related technical calls and ensure timely resolution within agreed SLAs.
- Coordinate with OEMs, vendors and service partners for hardware support and replacement.
- Ensure proper handover and documentation of deployed/recovered equipment.
- Visit client offices, manufacturing plants and project locations for installation, troubleshooting and infrastructure support.
- Execute on-site activities such as hardware installation, server deployment, network setup, system configuration and IT infrastructure upgrades.
- Support new office and plant IT setup projects, including deployment and commissioning of IT equipment.
- Assist project and technical teams during infrastructure migration, upgrades and implementation activities.
- Support client IT audits and compliance requirements related to ISMS, TISAX and other applicable IT security standards.
- Coordinate with clients, vendors and internal technical teams to ensure smooth project execution and timely closure.
- Prepare and maintain project-related technical documentation and installation reports.
Requirements
Benefits
Similar Jobs
Cloud • Information Technology • Security
Provides first-level technical support through phone, email, and chat. Diagnoses software, hardware, networking, server, hosting, and service issues; manages tickets; guides customers through setup and configuration; coordinates escalations; documents solutions; monitors open requests; and supports onboarding and knowledge-base creation.
Top Skills:
CRMHostingLinuxMS OfficeNetworkingServersTicketing SystemsWindows
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Perform software verification and validation for embedded aerospace platform components. Develop test plans, conduct requirement- and scenario-based testing, execute change impact analyses, resolve technical issues, support audits, and collaborate with stakeholders. The role requires embedded C/C++ and RTOS expertise, emulator and debugger experience, testing tools, technical leadership, and stakeholder management.
Top Skills:
BitbucketC++DeosDoors NgEmbedded CIcdJIRALauterbachLdraLinuxRtosVectorcast/Cover
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Develops and executes verification plans and test cases for embedded platform software. Performs requirements-based and scenario-based testing, change impact analysis, debugging, technical issue resolution, audits, and continuous improvement. Collaborates with stakeholders and cross-functional teams while guiding engineers and supporting quality, cost, and schedule objectives.
Top Skills:
As9100BitbucketCC++DeosDoors NgEmbedded SystemsIcdJIRALauterbachLdraLinuxRtosVectorcast/Cover
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
