Technical Writer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
ZS's Corporate Enterprise Functions operate the firm's core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication-whether our customer is a client or another ZS employee.
Technical Writer
What You'll Do

• Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings, internal controls landscape, and internal compliance processes.
• Ability to be self-directed and effective working independently, yet equally comfortable contributing in cross-functional team environment.
• Must be able to manage multiple tasks, projects and priorities, as required.
• Ability to create content from scratch as well as update existing ones.
• Work with compliance and audit team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication.
• Proactively manage the policy lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet).
• Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function.
• Adhere to design template and company style guide while organizing and writing documentation.
• Enhance and maintain existing documentation to deadline.
• Work with appropriate personnel to make sure that ZS's compliance workflow management systems are always in sync (configured) with newly documented or updated policies.
• Perform additional duties as required from time to time.

What You'll Bring

• BS/BE in English, Technical Writing, Engineering, or other relevant field of study.
• Minimum 1-2 years' core technical writing experience.
• Experience with Visio, Snagit, SharePoint or other technical writing tools.
• Superior writing, editing, and communication skills.
• Thorough understanding of SDLC and DDLC.
• Working knowledge of both agile and waterfall methodology.
• Excellent command over the English language (esp. grammar and sentence composition skills).
• Strong experience using Microsoft Suite (Word, Excel, PowerPoint, Outlook etc.).
• Outstanding organizational/time management, planning and prioritization skills.
• Has excellent communication and interpersonal skills having worked in a global and cross-collaborative team environment.
• Working knowledge of minimalism as applied to information development.
• Experience working with multiple authoring tools.
• Understanding on component content management system (CCMS).
• Familiarity/working knowledge of various compliance frameworks (e.g. US SOC2, ISO 27001).
• Provide work samples.

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com