As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking an energetic, innovative, “out of the box” thinker with a passion for writing, software, and technology to join our Technical Writing team as a Technical Writer. The ideal candidate will create, review, edit, and publish technical documentation using a docs-as-code approach for Q2 products and internal processes.
RESPONSIBILITIES:
- Interviews developers, product owners, project managers, implementation engineers, and other subject matter experts to document technical details on setup and configuration requirements for existing and new features and/or customizations for distribution to downstream internal groups and/or Q2’s customers
- Researches, writes, edits, and reviews product implementation documentation within established time frames and produces illustrations and screenshots for the documentation when necessary
- Coordinate with groups downstream from development to ensure requested/required documentation of various development efforts are captured and passed to downstream groups
- Conducts and/or assists in documentation planning tasks, including preparing documentation plans, defining audience, performing task analysis, and establishing project schedules
- Conducts tests and solicits feedback to ensure the clarity, completeness, technical accuracy, and quality of the documents produced
- As assigned, reviews and validates technical documentation produced by other departments or by other Q2 writers to ensure technical accuracy and adherence to Q2 styles
- Perform other related duties, as required
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
EXPERIENCE AND KNOWLEDGE:
- Bachelor's degree, ideally with an emphasis on Technical Communication, Rhetoric and Writing Studies, Communication Studies, English, or a related writing-intensive field
- Typically a minimum of 2 years of technical writing experience or an advanced degree, with demonstrable writing and analytical skills
- Must possess a comprehensive understanding of software development processes
- Experience with HTML, CSS, and preferably Javascript
- Knowledge of programming languages and API documentation development
- Knowledge of banking practices preferred
- Knowledge of help authoring software, structured content authoring, and single-sourcing
- Excellent communication skills, both verbal and written
- Strong teamwork, organization, and problem solving skills, including experience working both locally and with distributed teams
- Ability to work effectively in a collaborative working environment and be highly proactive
- Ability to travel to Q2’s customer sites, if needed
This position requires fluent written and oral communication in English.
Health & Wellness
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Hybrid Work Opportunities
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Flexible Time Off
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Career Development & Mentoring Programs
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Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
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Community Volunteering & Company Philanthropy Programs
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Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
