Job Description
As a Technical Writer at JPMorgan Chase within the Platform, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Job responsibilities
- Design and develop comprehensive product documentation, including conceptual overviews, step-by-step guides, API reference materials, and interactive tutorials for developer audiences.
- Collaborate cross-functionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
- Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
- Define and evolve documentation standards, style guides, and quality control processes that ensure consistency across our external-facing technical content.
- Evaluate, implement, and optimise documentation toolchains that streamline content creation, testing, and publishing workflows.
- Champion user-centered documentation by systematically gathering, analysing, and implementing customer feedback to continuously improve content effectiveness.
- Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
- Drive innovation in technical content strategy by researching and implementing emerging documentation approaches, formats, and delivery methods.
Required qualifications, capabilities and skills
- B2B Technical Writer with experience creating technical documentation for developer-focused products, with emphasis on API documentation.
- Proficiency with modern documentation technologies and tools including Markdown, OpenAPI/Swagger, static site generators, docs-as-code content authoring, and git-based version control.
- Ability to quickly understand complex technical concepts and translate them into clear, precise documentation with attention to accuracy, consistency, and readability.
- Proven ability to collaborate effectively with engineering and product teams to gather technical information, define content structures and create visuals.
- Strong customer advocacy mindset with the ability to anticipate developer needs, identify content gaps, and champion documentation improvements that directly address user pain points.
- Self-directed work ethic with demonstrated ability to take initiative, ask insightful questions, and drive projects forward even when requirements or technical details are initially unclear.
- Adaptability and resilience in fast-moving environments, with the ability to manage multiple documentation priorities while maintaining high-quality standards.
Preferred qualifications, capabilities and skills
- Previous experience documenting APIs, products or services in the Financial Services or Fintech sector.
- Experience in both startup environments and established organisations.
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
