Technical Writer

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Technical Content Developer - We are looking for a skilled and experienced Technical Writer to join our team. The ideal candidate will have a strong background in creating clear, concise, and engaging technical documentation, with a good understanding of eLearning modules and familiarity with modern documentation frameworks and tools.

What You'll Bring:

Key Responsibilities:

• Create and maintain high-quality technical documentation including user guides, API documentation, installation manuals, and product help content.
• Collaborate with product managers, developers, and subject matter experts to gather information and ensure accuracy.
• Design and develop instructionally sound learning content including eLearning modules, instructor-led training, job aids, and assessments.
• Collaborate with subject matter experts (SMEs), product teams, and stakeholders to identify learning needs and define learning objectives.
• Develop content for various formats including video scripts, infographics, simulations, and microlearning.
• Evaluate and improve existing training programs based on learner feedback and performance metrics.
• Ensure accessibility and inclusivity in all learning materials.
• Manage multiple projects and timelines in a fast-paced environment.
• Work within structured authoring environments using DITA framework.
• Publish and manage content using Adobe Experience Manager (AEM) Guides.
• Format and style content using HTML and CSS as needed.
• Ensure consistency, clarity, and adherence to documentation standards across all deliverables.
• Participate in peer reviews and contribute to continuous improvement of documentation processes.

Good to Have:

• Experience with tools like AEM Guides, Oxygen, or similar.
• Experience in creating videos or eLearning modules.
• Understanding of Agile development processes.
• Exposure to localization and translation workflows.

Impact You'll Make:

Required Skills & Qualifications:

• 3-5 years of experience in technical writing, preferably in a software or technology environment.
• Experience with eLearning tools and instructional design principles.
• Working knowledge of DITA, HTML, and CSS.
• Familiarity with AEM Guides or similar content management systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in designing training for technical or software products.
• Certification in instructional design or related field is a plus.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Applications Development