Technician

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What We'll Bring:

Experienced Sr. Analyst Responsible for providing Application operations support for critical business applications, ensuring system stability and resolving incidents with in SLA. Collaborates with cross-functional teams to troubleshoot issues, monitor performance, and implement process improvements. Mentor junior team, proficient in leveraging latest DevOps tools and practices Docker, K8, Containerization and cloud ,Various monitoring Tools to enhance efficiency.

What You'll Bring:

• Provide Applications Operation support for critical business applications, ensuring high availability, quick incident resolution, and minimal business disruption.

• Proactively monitor application and system health using tools like Grafana, Splunk, and AppDynamics; respond to alerts and system anomalies.

• Troubleshoot and resolve incidents, perform root cause analysis, and work collaboratively with development and infrastructure teams for permanent fixes.(Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE)

• Document knowledge base articles, RCA reports, and support runbooks to streamline operational workflows and ensure team alignment.

• Participate in 24x7 Shift, on-call support rotation, ensuring timely handling of high-priority incidents and escalations.

• Follow ITIL processes such as Incident, Problem, and Change Management; experience with tools like ServiceNow or BMC Remedy is preferred.

• Support deployments, release coordination, and post-deployment validation as part of the release and change management cycle.

• Work with modern DevOps tools like Git, Jenkins, Docker, Kubernetes, and CI/CD pipelines in cloud-based environments (AWS/Azure).

• Mentor and guide junior support analysts, fostering knowledge sharing and best practices for consistent service delivery.

• Communicate clearly and professionally with stakeholders, providing timely updates, impact assessments, and issue resolution plans.

• Bachelor’s degree in Computer Science, IT, or a related field.

• Certifications: ITIL Foundation (required), and any of the following are a plus: AWS Cloud Practitioner, Microsoft Azure Fundamentals, Docker/Kubernetes certifications, or DevOps-related credentials.

• Excellent written and verbal communication skills, with a focus on clarity, responsiveness, and stakeholder engagement.

Impact You'll Make:

• Strong hands-on expertise in Linux/Unix environments is mandatory, including shell scripting and system troubleshooting.

• Experienced in ITSM tools like BMC Remedy and ServiceNow for incident, problem, and service request tracking.

• Hands-on experience in containerization and orchestration using Docker and Kubernetes; working knowledge of monitoring/logging tools (Grafana, Splunk).

• Familiarity with cloud-based applications and environments, with the ability to support and troubleshoot distributed systems.

• Proficiency in SQL for data investigation and support, with the ability to write queries and analyze logs for issue resolution.

• Additional Automation experience is an Added advantage.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Analyst, Applications Support